RAPP Chicago is looking for a DAM Administrator to join our award-winning Technology team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

As the DAM Admin/Technician, you will be responsible for the day-to-day administration, maintenance, & support of the agency's Digital Asset Management system. This is a crucial role for ensuring that creative assets (such as images, videos, documents, & templates) are efficiently stored, easily accessible, & correctly tagged for use across various teams, including creative, marketing, production, & external partners. You will work closely with internal stakeholders to ensure that the DAM system supports the agency's overall creative workflow, streamlining asset retrieval & enhancing collaboration across departments.

YOUR RESPONSIBILITIES:

DAM System Management

• Oversee the implementation, maintenance, & updates of the DAM platform.
• Manage user permissions, access controls, & metadata templates to ensure appropriate usage & security of assets.
• Monitor & troubleshoot DAM system performance, address issues, & provide support to end users as needed.
• Ensure the DAM system is integrated with other internal tools (e.g., project management software, creative production tools, & external cloud services).

Asset Organization & Metadata Management

• Organize & tag assets using metadata standards & categories to ensure consistency & ease of search & retrieval.
• Develop & enforce best practices for uploading, storing, & archiving digital assets (images, videos, documents, etc.).
• Work with creative & marketing teams to develop & manage metadata taxonomies that are aligned with the agencys workflow & client needs.

Collaboration & Training

• Train & support users across departments on best practices for using the DAM system, including uploading assets, applying metadata, & searching for assets.
• Collaborate with the creative, account management, & production teams to ensure the DAM system meets their needs & supports their project timelines.
• Provide ongoing support & troubleshooting for teams using the DAM system.

Quality Control & Governance

• Ensure that digital assets are compliant with brand guidelines & that all files are correctly versioned & tagged.
• Monitor the integrity & consistency of the asset library & perform regular audits to ensure the system remains organized & up to date.
• Manage the digital asset lifecycle, including archiving or deleting outdated content, & ensuring that assets are kept current & relevant.

Reporting & Analytics

• Generate regular reports on system usage, asset search patterns, & storage health.
• Track & report any technical issues or improvements to management for system optimization.
• Provide insights into asset usage & asset request trends to help with future planning & procurement of digital content.

Process Improvement & Automation

• Continuously evaluate workflows & processes related to asset management to identify opportunities for efficiency improvements or system automation.
• Recommend new tools or practices to improve DAM operations or integration with other software tools.

QUALIFICATIONS:

Education

• Bachelor's degree in marketing, Communications, Information Technology, Library Science, or a related field.
• Relevant certifications in Digital Asset Management or Project Management are a plus.

Experience

• 2-3 years of experience working with DAM platforms in an advertising or marketing environment.
• Experience in managing creative digital assets (images, video, audio, documents) in a fast-paced agency or creative setting.
• Familiarity with creative software tools like Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.) is beneficial.
• Knowledge of cloud-based storage solutions & metadata standards is preferred.

Technical Skills

• Proficiency with DAM platforms (e.g., Frontify, Bynder, Widen, Adobe Experience Manager, etc.).
• Strong understanding of file formats (MP4, MOV, PNG, JPEG, PDF, etc.), version control, & storage best practices.
• Working knowledge of metadata tagging & taxonomy creation to organize & categorize assets.
• Basic knowledge of HTML/CSS & web-based technologies may be an advantage.

Soft Skills

• Strong organizational skills with a keen eye for detail.
• Excellent problem-solving & troubleshooting abilities.
• Ability to work collaboratively with cross-functional teams & communicate clearly.
• Proactive & self-motivated with strong time management skills.
• Comfortable managing multiple tasks in a deadline-driven environment.

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Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $70,000 - $85,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.