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Warby Parker // boutique-quality eyewear retailer
New York City    Posted: Wednesday, January 20, 2021
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Warby Parker is on the lookout for an experienced multi-store Area Leader to play an integral part in laying the foundation for our growing Retail business. An Area Leader at Warby Parker is responsible for the financial performance, retail experience, team development, operations & visuals for up to 5 retail locations outside of your home store location. You excel in balancing the workload of your home store while driving growth & development of multiple store locations. Previous high volume, multi-store retail management experience, paired with strong leadership skills, will set you up for success in this role.

Sound like the job for you? Keep reading!

What you'll do:

  • Represent & communicate Warby Parkers values & philosophy to customers & team members
  • Conduct regular store visits to ensure store teams are compliant with all policies & procedures
  • Execute & improve all operational activities to meet your areas financial targets & customer experience goals
  • Consistently follow company-wide processes to maintain brand consistency
  • Manage daily store scheduling & payroll for the entire store team, as well as follow up with your Store Leaders in area
  • Implement existing procedures (and create new ones!) to protect the companys inventory & assets
  • Follow & enforce protocols to ensure risk management & safety
  • Build & foster an engaged, effective team through recruitment & on-boarding, as well as ongoing training & development
  • Excels at balancing  personal workload with home store & the needs of reporting stores
  • Lead biannual performance reviews for each Store Leader & home store team member
  • Live & breathe Warby Parker's core values in your quest to exemplify what great service looks like
  • Create an inclusive workplace culture by treating all teammates & customers with respect
  • Maintain an overview & ensure that all Employee Relations responsibilities are handled appropriately in the area to ensure a positive work environment
  • Attend company leadership trainings, including our annual Store Leader Summit
  • Support  New Store Opening leader & Retail Talent Acquisition team for all openings in area


Who you are:

  • Backed by 3+ years in a multi-unit management role at a complex customer-focused, operationally excellent retailer or leading a high sales, multi department location (plus, you're an established top-performer) 
  • Able to build, coach, & retain high-performing teams that meets sales, operational, & financial performance goals
  • A clear, honest, & empathetic communicator who's able to make tough decisions
  • An organized, entrepreneurial go-getteryou're unafraid of taking calculated risks to deliver results
  • An upbeat collaborator with strong interpersonal skills
  • A resourceful problem-solver & out-of-the-box thinker when faced with challenges
  • Curious & willing to question how things are done & how they could be done better
  • Able to inspire your team by promoting our vision & purpose in a compelling way
  • Highly interested in business, technology, & fashion
  • Ready to bring fun into your workplace but willing to put in long hours when required
  • Passionate about providing nothing-but-wonderful service
  • Willing to travel 30% of the time. 
  • Not on the Office of Inspector Generals List of Excluded Individuals/Entities (LEIE)
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