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Oscar Health // health insurance
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Hi, we're Oscar. We're hiring a Process Management Associate to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

We are seeking a detail-oriented & analytical Process Management Associate to join our provider lifecycle team. The primary responsibility of this role is to analyze & evaluate existing business processes, identify areas for improvement, & develop & implement effective process improvement strategies. The Process Management Analyst will work closely with cross-functional teams to ensure process optimization, efficiency, & effectiveness. The ideal candidate should have strong problem-solving skills, excellent communication abilities, & a deep understanding of process management methodologies.

You will report into the Senior Manager, Operations

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.

This is a hybrid role in our Los Angeles, California office. You will work part of the time in the office & part of the time remote / work-from-home. #LI-Hybrid

Pay Transparency:

The base pay for this role is: $93,600 - $122,850 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.


  • Conduct comprehensive analysis of existing business processes, including process mapping, data collection, & identifying areas for improvement.
  • Collaborate with stakeholders to gather requirements & determine process improvement objectives.
  • Develop & implement process improvement strategies, including the creation of process documentation, standard operating procedures, & workflow diagrams.
  • Utilize process management methodologies, such as Lean Six Sigma, to identify bottlenecks, inefficiencies, & areas of waste within existing processes.
  • Facilitate process improvement workshops & meetings, providing guidance & support to cross-functional teams.
  • Lead or participate in process improvement projects, ensuring successful implementation & achievement of desired outcomes.
  • Monitor & track process performance using appropriate metrics & tools, identifying trends & areas requiring further attention.
  • Prepare & present reports & recommendations to management, summarizing findings, progress, & outcomes of process improvement initiatives.
  • Collaborate with IT teams to identify & implement process automation opportunities.
  • Stay updated on industry best practices & emerging trends in process management, continually seeking opportunities to enhance processes & drive efficiencies.
  • Compliance with all applicable laws & regulations
  • Other duties as assigned


  • 4+ years of commensurable experience or a Bachelor's degree in Business Administration, Engineering, or a related field
  • 4+ years of Proven experience as a Process Management Analyst or similar role
  • 3+ years of experience in process management methodologies, such as Lean Six Sigma, BPMN, or similar frameworks.
  • Proficiency in process mapping & modeling tools (e.g., Visio, Lucidchart).
  • 3+ years of analytical & problem-solving skills, with proven ability to think critically & propose innovative solutions.
  • Ability to work independently & manage multiple projects simultaneously
  • 3+ years of healthcare industry experience

Bonus points

  • Proficiency in using data analysis tools (e.g., Microsoft Excel, SQL)
  • PMP (Project Management Professional) certification
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