AV Support Engineer, London

Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Shape the Future of Collaborative Technology as an AV Systems Engineer!

Join our rapidly expanding team & be at the forefront of revolutionising how we connect & collaborate. We're seeking a passionate, full-time AV Systems Engineer to play a crucial role in maintaining & optimising our cutting-edge integrated AV systems. This isn't just a support role; it's an opportunity to directly impact our dynamic workplace & contribute to seamless communication across our portfolio. The AV Systems Engineer will report directly to the AV Systems Manager.

What You'll Do:

• Drive Innovation: Dive into troubleshooting & maintaining state-of-the-art AV systems, ensuring our teams have the tools they need to succeed.
• Own Solutions: Manage & resolve support requests through our streamlined internal ticketing system, providing exceptional service & minimising disruptions.
• Collaborate & Grow: Partner with our on-site Operations team & external Integration partners, expanding your expertise & building valuable relationships.
• Stay Ahead of the Curve: Continuously learn & master the latest integrated AV technologies, positioning yourself as a leader in the field.
• Make a Real Impact: Play a vital part in keeping our systems running smoothly, empowering our teams to achieve their goals.

What We Look For:

• 4+ years of hands-on experience with complex AV systems.

Key Tech Proficiency:

• Extron Video/USB Transmitters/Receivers
• Crestron DM Video Systems
• Cisco VTC Systems
• Biamp Tesira Server I/O
• Dante
• ClearOne Comm Systems
• Shure MXA/ULX/Axient Products
• AnalogWay Switchers (Pulse, Quick-Vu & Aquilon)
• Brightsign
• Mersive Solstice
• Yamaha Digital Consoles (TF/QL-Series)
• AVoIP core concepts & understanding of AVoIP systems

• Troubleshooting & Commissioning: Expertly diagnose, resolve, & commission advanced AV setups.
• Network & Code Management: Understanding of network topology & ability to manage AV code.
• Installation Skills: Proficient in installing speakers, displays, cameras, & cabling.
• Certifications Preferred: 
• Crestron DMC-E-4K
• Extron AV Associate
• Cisco Video Network Specialist
• Certified Technology Specialist (CTS)
• Service-Oriented Mindset: Dedicated to delivering exceptional service to stakeholders & clients.
• Physical Capabilities: Ability to lift 50lbs, climb ladders, & perform overhead installations & visual acuity to terminate cables.

Flexibility: Willingness to be onsite daily across our UK venues & travel occasionally as needed.

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather.  It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers.  With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/. 

Were Here For You: 

Health & Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

• 25 days annual leave plus bank holidays, & company sick pay
• Financial Support & Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

• Continuous professional & personal development support
• Employee recognition & reward programs to mark achievements & milestones

Community & Impact

• Opportunities to volunteer, donate, & participate in community give-back initiatives
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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