Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

Via has partnered with 100+ cities & public transit agencies around the world to deploy our mobility technology. As an Operations Manager on Vias Transit-as-a-Service (TaaS) Operations team, youll be responsible for managing operations using our innovative technology platform. Youll manage a team of local field operators focused on daily operations, driving continuous operational & quality improvements, & growing our services. 

What Youll Do:

• Take ownership for all things operations within your region; accountability is your middle name
• Manage a local team towards our ambitious goals of operational excellence & providing an unbelievable customer experience across the region
• Oversee operations in person 3-5 days a week; the business needs may dictate a need for early mornings or evenings at times
• End to end problem solving. Youll intuitively identify operational gaps, propose  solutions, implement fixes, & monitor results
• Analyze data to create business insights to inform new business practices & policies to improve KPIs & financial results
• Exercise autonomy in overhauling processes & programs
• Collaborate with a broad interdisciplinary team to scale operational processes, systems, & tools to drive rapid growth

Who You Are:

• A self-starter who is comfortable taking on a high level of responsibility, navigating ambiguous environments, & has previous management experience
• A driven executor with a track record of end to end ownership of a book of business & a history of hitting KPIs & revenue goals
• A team-focused individual that takes ownership of their work & pride in their team's success
• Experienced in project management, creating & refining operational processes, & customer service. Multi-site management experience is a plus
• An outgoing & sociable leader; skilled at communicating professionally with partners, customers, & driver partners from a broad range of backgrounds
• Willing to wear multiple hats & contribute on projects of all types
• Based in the Dallas, Fort Worth, TX area (current or future)

Compensation & Benefits:

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable
• Salary Range: $65,000-$85,000
• We are proud to offer a generous & comprehensive benefits package, including free medical plans & 401K matching.

Were Via, & we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, & provides everyone with accessible, efficient, & affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities & transit agencies, offering world-class software, service design, & operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive & authentic workplace. If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, & voices are welcomed & celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.