Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, & vehicles everywhere. More than 3.9 million registered developers have chosen Mapbox because of the platforms flexibility, security, & privacy compliance. Organizations use Mapbox applications, data, SDKs, & APIs to create customized & immersive experiences that delight their customers.

High-quality data is the foundation of all Mapbox products. Data RAVE is a key division inside Mapbox, which is responsible for acquiring, processing, & delivering high quality location-oriented data to enable internal & external Customers. Drivers Feedback team is responsible for triaging & fixing data on the map based on feedback sent by our customers using our search & navigation products, as well as improving navigation/search experience by defining software related issues.

What You'll Do

• You will review a large amount of feedback from customers to improve their experience
• You will do a root-cause analysis using various data sources & tools (ex.: OSM, address layer, internal tools for search) to understand the customers issues;
• You will make high quality edits on OSM & other data sources based on guidelines;
• You will tightly interact with teammates, related product & engineering teams to improve current tools, workflows, products & services

What We Believe are Important Traits for This Role

• Proficiency in English, ability to communicate clearly in written & verbal communication, read & write documentation. (B1 & above). Please, indicate the level of English proficiency in your CV;
• OSM data model understanding & editing experience (or other services),  interest in cartography & navigation;
• Ability to work in a team & high communicative skills;
• Ability to execute monotonous work in large volumes on a high level of personal efficiency;
• Ability to stay focused on a repetitive work during a working day, keeping high quality & accuracy of data processing;
• Resistant to stress in a rapidly changing situation;
• Presence of logic, ability to reason & act independently;
• Analytical mindset & ability to identify common patterns in large volumes of information;
• A quick learner, ability to switch between projects with different workflow or instructions, multi-tasking.

Welcomed

• Relevant domain knowledge;
• Experience in geographic information systems (ArcGIS, QGIS, MapInfo);
• Experience working in IT-sphere or completed IT-courses for understanding communication culture & processes in high-technology international company; 
• Interest in developing their skills & expanding competencies within working domain;
• Knowledge of Jira & Confluence
• Knowledge of traffic rules or ability to learn them quickly

What We Value

In addition to our core values, which are not unique to this position & are necessary for Mapbox leaders:

• We value high-performing creative individuals who dig into problems & opportunities.
• We believe in individuals being their whole selves at work. We commit to this through supportive health care, parental leave, flexibility for the things that come up in life, & innovating on how we think about supporting our people.
• We emphasize an environment of teaching & learning to equip employees with the tools needed to be successful in their function & the company.
• We strongly believe in the value of growing a diverse team & encourage people of all backgrounds, genders, ethnicities, abilities, & sexual orientations to apply.