Associate Director Quality

Location: Newark, NJ or Swedesboro, NJ

Reports to: Director of Quality

Come see whats cookin at HelloFresh!

At HelloFresh, we want to revolutionize the way we eat by making it more convenient & exciting to cook meals from scratch. We have offices all over the world & we deliver delicious meals to millions of people.  

We are the industry leader in meal-kit subscription services & were always striving for greater efficiency.. We have distinct meal-kit services that cater to everyone with the most menu variety in the market, which allows us to reach an incredibly wide population of people. 

The HelloFresh team is diverse, high-performing, & international, & our work environment is an inspiring space where you can thrive as a result.

Job Description:

As the AD of Quality , you will deliver strategic & tactical product quality leadership across the HelloFresh network. With the support of other food safety & quality (FSQ) leaders, you will work closely with HelloFresh sites & work toward continuous improvement of quality programs & systems. 

You will ...

• Lead the quality teams at 3-5 nationwide HF sites (~300 people).  Teams include site leads (Sr Manager or Manager level) through temps.  These teams are responsible for receiving inspection & management & executing kit & box audits. 
• Actively coach, support & develop direct reports & teams.  Own & exhibit best practice  performance management for the team.
• Manage change intentionally, effectively, & with excellent & transparent communication. Bring your team & stakeholders along for the journey.
• Support transformational change within our DC quality teams, including challenging current business practices, working cross functionally to drive business wide improvements, & updating our quality objectives & execution to meet the changing needs of the business.
• Manage product quality at each distribution center to ensure optimal customer experience.
• Support the regional standardization of quality processes at distribution centers.
• Evaluate real time internal audit data & customer feedback to determine root causes & establish corrective actions to improve product quality.
• Partner with our Continuous Improvement team to build & execute data driven process changes, designed to improve quality rates.
• Own the minutes per box & ingredient quality KPIs for your DC quality teams.
• In partnership with Supplier Quality, collect distribution center level feedback to continuously improve the quality of incoming ingredients.
• Collaborate with Procurement stakeholders to track produce market ingredient quality & develop distribution level actions plans for optimal product quality.
• Support the implementation of quality standards & processes during launch of new distribution centers; including staffing, team management, training, technology, risk management, & process ownership.
• Support & champion the development of a consistent & always-improving field learning program for DC quality employees. 
• Champion the HelloFresh Culture of Quality by setting the example & making decisions that will enable assembly of safe & high quality food.
• Set the example for effective collaboration & transparent communication.  Use project management tools & data effectively. 
• Meet a hybrid work schedule requirement, which is a monthly average of 2.5 days in an office each week.

You are...

• Trusted Partner & Adviser: you're able to cultivate collaborative partnerships with others inside or outside the organization who can provide information, assistance, & support
• Bold: you are a true entrepreneurial spirit & not afraid to take calculated risks to disrupt the status quo; you're a visionary leader that listens to your team & values their ideas
• Action Oriented: youre able to prioritize organizational objectives, problem solve & quickly action solutions that improve the quality of our products 
• Strategic: youre a critical thinker who uses logic & data to identify alternatives, evaluate, & present approaches to solve complex problems while thinking in terms of contingency plans
• Customer-focused: you understand the importance of customer experience & are able to achieve excellence in delivering the planned customer outcomes with the highest level of quality & customer experience
• Results-oriented: recognizes & resolves situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, & pave the way for efficiency

At a minimum, you have...

• Bachelors Degree (Masters preferred) in Food Science, Microbiology, Supply Chain, or related
• 8+ years of experience in Food Safety, Quality, Supply Chain, or Food Manufacturing
• Well-versed in quality systems, food safety regulations, HACCP, SQF, GMPs
• Efficient Microsoft Office (Excel, Word, Power Point), Google app (Gmail, drive, sheets, etc.), & Tableau capabilities
• Experience leading multifunctional teams, managing organizational change & strong people development skills

Schedule: Monday-Friday (working weekends & holidays may be required) up to 50% travel. Expected to be at an HF DC & occasionally NYC office at least 3 days / week.

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.