Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Convene, a global industry leader in premium meeting, event, flexible office, & membership spaces is seeking a full-time AV Technician to join our Operations team at our St. Pauls property in London. The AV Technician also known as the AV Operations Specialist will exemplify a passion for Hospitality, Events, & AV Technology along with being a proponent of cultivating a positive & inclusive employee culture. In this role, the AV Operations Specialist will partner with & report directly to the General Manager as well as the Technology Manager.

What Youll Do:

The AV Operations Specialist provides & supports all services used to deliver technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting, & basic lighting for different types of meetings & events. The AV Operations Specialist works closely with customers & the AV Management Team to deliver an excellent meeting, conference, & working experience. The person in this role also works directly with the property & event teams to deliver excellent client experiences.

• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels.
• Troubleshoot AV equipment, including but not limited to audio, video, lighting, computer networking systems, & hardware.
• Evaluation & troubleshooting of personal computer hardware & software, peripheral devices, mobile devices, & network component problems.
• Pre-program coordination with property teams, & the AV Operations Manager, ensuring that all their technological needs are met & in place for their arrival.
• Provide genuine anticipatory customer service by establishing good working relationships with Convene team members, divisions, & vendors.
• Attend PEO, Pre-Con, & pre-production meetings as needed.
• Support day-to-day floor operations, including set & strike, operating in room equipment, facilitating & supporting other AV Property Functions.
• Develop & maintain positive relationships with clients & assist with any reasonable requests during programs.
• Interact with the Production team to ensure a thorough understanding of the client experience with Convene prior to the start of their meeting/event.
• Assist in any areas of daily operation.
• Participate in collaborative project efforts with both the technology team & other departments.
• Review all departmental SOPs on a quarterly basis.
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management.
• Show initiative & drive to solve problems.
• Portray a polished, professional image according to Convene dress code standards.

What We Look For: 

• 3+ years experience in supporting AV & IT equipment & computer software systems.
• Customer service or hospitality experience preferred.
• Demonstrate knowledge of audiovisual equipment including analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays.
• Possess a basic understanding of Crestron & other central control systems.
• Basic knowledge of data networking principles, architecture, & applications.
• Experience in the basic installation, configuration, operation & administration of operating systems, applications & hardware for Macs, PCs, LANs, servers.
• Proficient in Microsoft Office & Apple iWorks suite of business applications.
• Flexible, long, & weekend hours sometimes required.
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance.
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping.
• Ability to stand, sit, or walk for an extended period of time.
• Ability to climb & work on a ladder for lengthy periods of time.

Equipment & Technical Qualifications:

• Audio: 4-48 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders. Familiarity with Biamp Server/Forte systems a plus.
• Video: Switchers, projectors, LCD displays, LED Video Walls
• Lighting: Knowledge of Lighting Maps, lighting concepts, & lighting best practices, familiarity with rigging.
• IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate, other collaboration tools & equipment
• Hybrid: Familiarity with virtual meeting & event platform functions as well as livestreaming technologies including cameras, encoders, & lighting.
• Control: Familiarity with Crestron control systems & associated hardware

Who We Are:

Convene is a global lifestyle hospitality company that designs & operates premium meeting, event, & flexible office spaces.  It is the largest single provider of dedicated meeting & event venues in the U.S. & U.K. with a network of 37 locations across nine cities; Convenes portfolio of brands includes etc.venues, Club 75, & the by Convene label for bespoke locations in partnership with other organizations.  With a combined 44 years of experience, Convene brands bring hospitality & lifestyle into traditional commercial real estate assets, partnering with the industrys top landlords to deliver increased building value while also creating premium experiences for tenants.  The company counts Ares & RXR Realty among its investors, & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by Inc. magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/. 

Were Here For You: 

At Convene, youll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes & equipment through Convenes Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives. 

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