Convene is an Equal Employment Opportunity Employer & we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) & strive to create an inclusive & equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing & improving. We welcome applicants from all backgrounds, experiences, abilities & perspectives to join us on this journey.

We are seeking an experienced AV Technology Manager to join our Operations team at our London property. This role will support our technical program planning & execution & will report directly into the General Manager.

Please note: The candidate must currently reside in the UK & be able to work in the UK without sponsorship.

What Youll Do:

The Technology Manager provides & manages all services used to deliver information technology to our customers & associates including networking, desktop support, audio, video, HSIA, audio & video conferencing, webcasting & basic lighting for different types of meetings & events. 

Technology Managers work collaboratively to deliver an excellent meeting, conference, & workday experience. They oversee AV Specialists in supporting/executing customer needs & help manage, train & lead specialists in personal, technical & career development/training. The person in this role also works collaboratively with our sales & production teams to ensure seamless execution for our clients. 

• The Technology Manager is responsible for Operations Management: 
• Provide ad-hoc troubleshooting & assistance to customers of all technology competency levels  
• Management/troubleshooting of AV equipment, including but not limited to audio, video, lighting, computer networking systems & hardware; both in-house & client systems
• Coordinate with clients in advance to preprogram & ensure all their technological requirements are seamlessly in place for their arrival
• Provide consultative support to technology sales for client programs
• Enforce adherence to booking guidelines, optimizing space utilization & revenue generation through audits & participation in weekly program execution order meetings
• Provide genuine, anticipatory customer service by establishing good working relationships with Convene team members & vendors
• Attend planning & pre-production meetings
• Direct day-to-day floor operations of AV Specialists, including set & strike, scheduling, etc.
• Develop a weekly schedule for site execution & coordinate with other locations to share resources for optimal efficiency within the area of operations
• Make personal contact & maintain positive relationships with clients & assist with any reasonable requests during programs
• Collaborate with the sales & planning team to gain a comprehensive understanding of the client's experience with Convene prior to the start of their meeting or event
• Thoroughly prepare & deliver comprehensive sales quotes while employing revenue-maximizing strategies in alignment with Convene's standard operating procedures to optimize value & presenting a commitment to excellence & adaptability to industry dynamics
• Assist in any areas of daily operation 

• Responsible for Training & Development:
• Assist with developing a positive employee relations climate, including employee engagement, motivation & coaching
• Participate in collaborative project efforts with both the technology team & other departments 
• Participate in employee appraisals 
• Mentor AV Specialists to provide a consistent level of customer service
• Interview & hire prospective candidates for all positions in the department 
• Well-versed in the latest developments in the event industry & audio-visual trends to meet the demands of corporate conferencing seamlessly
• Review & stay current on all departmental SOPs on a quarterly basis

The Technology Manager will be responsible for weekly financial reporting of client programs, tracking labor hours/dollar amounts, & contributing to monthly & quarterly operations reports in conjunction with the location General Manager. 

• Review P&L/General Ledger reports for department/location ensuring accuracy 
• Approve & submit vendor invoices to Accounts Payable in a timely fashion 
• Participate in annual budgeting process for team members location
• Maintain & uphold Convenes cultural standards
• Perform other duties as requested by management

What we look for:

• 4+ years of experience in managing IT & AV equipment, as well as computer software systems
• Proven experience in leadership roles, including leading team members
• Customer service or hospitality experience preferred
• Demonstrated extensive knowledge of audiovisual equipment, encompassing analog/digital audio mixers, wireless microphone systems, seamless video switchers, & projectors/displays
• Understanding of Crestron control & hardware endpoints
• Basic knowledge of data networking principles, architecture, & applications
• Experience in the basic installation, configuration, operation, & administration of operating systems, applications, & hardware for Macs, PCs, LANs, & servers.
• Ability to lead & manage team members effectively, collaborating with internal & external clients
• Familiarity with CRM applications

Physical Requirements

• Flexible, long, & weekend hours sometimes required
• Ability to move, lift, carry, push, pull, & place objects up to 25 pounds without assistance
• Ability to reach overhead & below the knees, including bending, twisting, pulling, & stooping
• Ability to stand, sit, or walk for an extended period of time 
• Ability to climb & work on a ladder for lengthy periods of time 

Equipment & Technical Qualifications 

• Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers & handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
• Video: Switchers, projectors, LCD displays, Crestron DM/NVX systems
• Lighting: Up lights, GOBOs, Basic dimming 

IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate & troubleshoot hard/soft video codecs 

• Control: Familiarity with Crestron control systems & associated hardware

Who We Are:

Convene is a premium hospitality company that designs & operates meeting, event, flexible office, & membership spaces. With a network of 38 locations across nine cities in the U.S. & UK, Convene thoughtfully combines beautiful yet intuitive design, fully-integrated technology services, & a warm & welcoming environment to create a turnkey solution for extraordinary meeting & work experiences. Founded in 2009 with the goal of bringing hospitality & lifestyle into traditional commercial real estate assets, Convene partners with the industrys top landlords to deliver increased value to their assets & premium experiences to their tenants. The company counts Hudsons Bay Company, Ares, & RXR Realty among its investors & has been named one of Americas 100 Most Promising Companies by Forbes & a Best Workplace by magazine, Fortune magazine, & Built In.  Learn more at https://convene.com/  

Were Here For You: 

At Convene, youll receive:

• Generous paid time off, including an extra day off for your birthday
• Participation in our pension scheme with contributions from Convene
• Professional development support
• Wellness subsidy to support your wellbeing
• Savings on bikes & equipment through Convenes Cycle to Work programme
• A chance to be part of a dynamic, growing team
• The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

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