See yourself at Twilio

Join the team as our next Senior Principal Product Manager, Voice Intelligence

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, & we're looking for more builders, creators, & visionaries to help fuel our growth momentum.

About the job

At Twilio, our mission is to empower developers to build a better world through the capabilities of Artificial Intelligence (AI) & Voice Intelligence. The Voice Intelligence team is at the forefront of integrating Voice AI to drive real business outcomes for our global customers. We are committed to responsible & ethical innovation, with a customer-centric approach. Our overarching goal is to advance CustomerAI, Twilios AI platform that combines customer communications & AI. This includes leveraging Voice Intelligence across Twilio's API communication channels like Messaging & Email, & collaborating closely with Segment, our market-leading Customer Data Platform, at the heart of CustomerAI. Success in this role means not only helping customers succeed with Voice Intelligence but also integrating it across the various communication channels Twilio offers.

Responsibilities

In this role, youll:

• Drive our product vision across a full stack of collaborators, from customers to engineers.
• Work closely with engineers to prioritize the roadmap, deliver features, & solve problems in innovative & valuable ways.
• Translate customer feedback & strategic goals into plans for engineering execution.
• Ensure coordination & confidence among internal teams & leadership.
• Embody Twilio's culture & values.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Bachelors Degree AND 8+ years of experience in product management OR equivalent experience.
• 5+ years' experience in complete product cycle management, driving clear engineering & product outcomes.
• Experience in Speech/Natural Language Processing (NLP), Machine Learning, Artificial Intelligence, or handling large complex data structures interacting with 3rd party AI/ML tools or services.

Desired:

• Proven experience or deep interest in Speech/NLP or Machine Learning.
• Strong cross-group collaboration skills, both internally & externally.
• High tolerance for ambiguity & change.
• Excellent written & verbal communication skills.
• Experience in presentation & storytelling.
• Visionary leadership with a 3-5 year product strategy focus.
• Ability to translate product scenarios into detailed functional specifications.
• Solid understanding of various product management & technology domains.
• Collaboration skills to work with Product Management, development managers, & engineering teams.
• Strong ownership, focus, & influence skills.
• Ability to influence company direction, strategy, standards, & plans.
• Brand Ambassadorship, with participation in industry events & thought leadership.

Location 

This role will be based in our Tallinn, Estonia office or Remote in Estonia. 

Approximately 10% travel is estimated.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.