THE COMPANY

MPOWERs borderless loans & scholarships enable students from around the world to realize their full academic & career potential by attending top universities in the U.S & Canada. The word that comes up the most often in our ~4,000 TrustPilot reviews is the word Dream; we make educational dreams come true. 

As a mission-oriented fintech/edtech company, we move extremely quickly & leverage the latest technologies, global best practices, & heavy analytics to tackle one of the biggest challenges in financial inclusion. Were backed by over $200 million in equity capital from top global investors, which further enables our fast growth & provides our company with financial stability & a clear path to an IPO over the coming years.

Our global team is composed of former management consultants, financial service & technology professionals, & other experts in their respective fields. We work hard, have fun, & are passionate about our cause. For us, MPOWERs mission is personal.

As a member of our team, youll be challenged to think quickly, act autonomously, & constantly adapt in an environment where fast change & exponential growth are the norm. We value feedback & emphasize personal & professional development by providing the resources you need to further your skills & grow with the company. MPOWER is committed to cultivating your strengths & curiosity & helping you make an immediate impact.

MPOWER has been named one of the best fintechs to work for by American Banker for the past 76 years in a row. We are honored to be nominated by multiple agencies & publications for our leadership in Tech, diversity & social impact. We pride ourselves on being a growth company for grown-ups, where there are no pool tables but rather great health, education, & maternity/paternity benefits instead. Our team diversity has been recognized as well; were one of the most diverse workforces in the world in terms of nationality, gender, religion, age, sexual orientation, & educational background.

THIS IS A FULL-TIME POSITION BASED IN , WASHINGTON , DC

THE ROLE

You will be leading & scaling MPOWERs recoveries function with an objective to maximize portfolio performance. You will set up the overall strategy, establish priorities & processes, as well as the analytical models & quantitative reports, to achieve the Companys goals. This is a newer team, youll be expected to do significant hands-on tactical activities as necessary to help scale the function. Core responsibilities includes, but are not limited to:

• Continuously reviewing defaulted loans to gain insights & identify recovery  strategies
• Identifying ways to drive improvements in overall loan servicing, delinquency management, & collections strategies through data & analytics 
• Driving automation, process improvement & team optimization to drive scale & efficiency in the recoveries function
• Refining the global recoveries strategy to maximize collections while ensuring were effective in helping borrowers through periods of financial hardship.
• Providing inputs on servicing & collections standards, policies, & procedures & ensuring compliance with regulations
• Managing a lean recoveries team
• Tightly managing our US & Global Collections agencies against quantitative objectives, while expanding recoveries partnerships domestically & in key geographies

THE QUALIFICATIONS

• Undergraduate degree in a quantitative field.
• Deep  experience in consumer credit collections, ideally with global or cross-border exposure 
• Past or current leadership role in a high-tech or fast-paced environment
• Experience with U.S. regulations including FDCPA, Reg Z, TILA, UDAAP
• Proven ability using quantitative data-driven analyses to deliver improved business performance
• Keen people management with a focus on mentorship & professional development
• Customer service orientation with an innate sense of service & empathy for others
• Superior communication, presentation & facilitation skills with the ability to express complex concepts in plain language to reach broader audiences

A passion for financial inclusion & access to higher education is a must, as well as comfortable working with a global team across multiple-time zones & sites!

In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles & responsibilities, variable workload & tight deadlines, a high degree of autonomy, & 80-20 everything.

Compensation/Salary Range: $110000 - $130000 + Stock Options. Our salary ranges are determined by role, level & location & are determined based on the strength of the candidate & skill set requirements.

Benefits:

Comprehensive Health Coverage: Medical, dental, & vision insurance with no waiting period coverage starts on day one.

Everyone Is an Owner: Stock options are included in every offer because we believe in shared success.

Hybrid Work Model: We collaborate in person two days per week to strengthen culture, alignment, & innovation.

Flexible Paid Time Off: We offer generous PTO because we value rest, wellbeing, & worklife sustainability whether youre recovering, traveling, or welcoming a new family member.

Open, collaborative, & Transparent Culture: Access to leadership is intentional. Want to discuss an idea with the CEO? Just schedule a coffee chat.

Growth & Development: Annual learning budgets, professional coaching & mentorship, new-manager programs, technical training, & support for external certifications.

Team Connection: Regular in-person & virtual team events to build community & have fun.

Support for Hybrid Work: Monthly home-office stipend to help create a productive & comfortable workspace.