Rithum is the worlds most trusted commerce network, accelerating how brands, suppliers, & retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands & retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings & enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, & delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

The Technical Program Manager plays a pivotal role in steering the strategic direction & oversight of electronic data interchange (EDI) systems & API integrations within the organization. This person serves as the project lead, fostering collaboration across various functional teams to enhance business processes, improve data accuracy, onboard new clients, & strengthen communications with partners & clients.

Responsibilities

• Provide project oversight & strategic direction of electronic data interchange systems & API integrations.
• Act as project lead & work closely with cross-functional teams to streamline business processes, improve data accuracy, onboard new clients, & enhance communication with partners & clients.
• Consults with internal teams & clients in the analysis of technical integration requirements (EDI & API).
• Organizes, analyzes, & controls the activities of the engineering & implementation teams.
• Tracks & reports development/onboarding status & communicates with teams & clients.
• Ability to produce roadmaps to connect to future vision & strategy.
• Oversee documentation processes for product changes & updates.
• Manage product release cycles, coordinating between teams to ensure smooth rollouts & client transitions.

Qualifications 

Minimum Qualifications  

• Minimum of 3 years client-facing technical project management experience at a software company, preferably in the ERP, EDI, CRM or eCommerce space.
• Expertise in API standards & protocols, along with practical experience in API integrations.
• Experience as an IT Project Manager - capable of leading technical teams from a strategic business standpoint.
• Ability to foster strong relationships with trading partners, vendors, & internal teams, as well as communicate effectively with various stakeholders to ensure alignment & project execution.
• Ability to work in fast-paced environments & manage multiple projects simultaneously.

Preferred Qualifications 

• Ability to foster strong relationships with trading partners, vendors, & internal teams, as well as communicate effectively with various stakeholders to ensure alignment & project execution.
• Ability to work in fast-paced environments & manage multiple projects simultaneously.

What its like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, & curious minds.

As part of the Rithum team, you are valued, supported, & included. Guided by a transparent culture & accessible, approachable leadership, we offer career opportunities aligned to your ambitions & talents. To ensure work & life balance works for you, we also offer an array of resources to support you & your families, including comprehensive benefits & wellness plans.

At Rithum you will:

• Partner with the leading brands & retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, & wellness days.
• Receive industry-competitive compensation & total rewards benefits.

Benefits 

• Medical, Dental & Psychology benefits 
• Life insurance & disability benefits
• Competitive time off package with 25 Days of PTO, 12 Holidays, 2 Wellness days & 1 Give Back Day 
• Voucher program for Transportation, Meals & Childcare 
• Flexibility to choose where you work - at home with a remote stipend, in the office, or both!  
• 40 Monthly remote work stipend
• Access to tools to support your wellbeing such as the Calm App, MoveSpring & an Employee Assistance Program 
• Professional development stipend & learning & development offerings to help you build the skills & connections you need to move forward in your career. 
• Charitable contribution match per team member 

Rithum is an Equal Employment Opportunity & Affirmative Action Employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, & business need.