See yourself at Twilio

Join the team as Twilios next Communications Manager APJ

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to help drive the ongoing expansion of our regional communications function & amplify the Twilio story to a wide range of audiences from developers to the largest enterprises.

The person in this role will join a growing global communications function, building thought leadership for Twilio, highlighting the astounding innovation being carried out by Twilios customers, & engaging audiences with compelling & relevant storylines. Reporting to the International communications director, this position will play a pivotal role in supporting Twilios regional go to market strategy, & making Twilio as relevant in APJ as it is in San Francisco.

Responsibilities

In this role, youll:

• Define the communications strategy & plan for Singapore, Australia, Japan & other markets in the region
• Manage Twilios PR agency partners to deliver a relevant, impactful & appropriate localised PR programme that supports Twilios business objectives & go to market plan
• Create campaigns & content to drive press & social media programmes
• Identify, train & support local & regional spokespeople in delivering Twilios messaging
• Work alongside other members of Twilios regional & global PR & the wider Corporate Communications teams to ensure target metrics are monitored & met
• Partner with marketing teams in APJ to create & execute integrated campaign & activity plans

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8 years of technology comms experience, including working in an international communications environment; time spent in-house would be preferred
• Significant experience across public relations with a solid understanding of social media, analyst relations & internal comms
• An understanding of the technology & business media landscape across APJ
• Outstanding written skills, great verbal communication skills
• The ability to think on your feet, & to digest information quickly to determine the appropriate way forward, breaking through technical jargon to deliver relevant, appropriate & impactful messaging
• Experience in building surveys, reports, press releases, blogs, messaging documents, social media posts, media commentary/articles, customer stories & other communications campaign content
• The ability to develop relationships at all levels of an organisation
• Experience with communications measurement tools & a passion for demonstrating the impact of communications programmes

Desired:

• Additional Asian languages, both spoken & written, would be advantageous
• Experience in crisis communications, social media & in delivering programmes to reach industry analysts across APJ 

Location 

This role will be remote, & based in Singapore

Approximately 10% travel is anticipated, within APJ & to the US.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.