RAPP Chicago is looking for an Account Director to join our award-winning Account Leadership team.

WHO WE ARE:

We are RAPP world leaders in activating growth with precision & empathy at scale.

As a global, next-generation precision marketing agency we leverage data, creativity, technology, & empathy to foster client growth. We champion individuality in the marketing solutions we create, & in our workplace. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations.

We foster an inclusive workplace that values diversity & emphasizes personal well-being.

HOW WE DO IT:

At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content & connected decisioning.

Our data analysts identify who that person is, our strategists understand what they want, & our award-winning technologists & creatives know how to deliver it ensuring were able to activate authentic customer connections for our clients.

Part of Omnicoms Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, & data & marketing scientists across 15+ global markets.

YOUR ROLE:

The Account Director is proficient in coordination & leadership, demonstrating high potential in core business leadership skills. You will understand the agency portfolio of offerings & how to apply them to solve client business problems. You will partner with & own the relationships with client stakeholders, serving as an advisor & partner at senior managerial & marketing/category directorial levels. You are an agency driver who works to keep the agency operations moving along, motivated by driving excellent results consistently. Additionally, you will be responsible for crafting presentations for executives, ensuring that all communication is clear, concise, & impactful.

YOUR RESPONSIBILITIES:

Client Partnering

• • Strategically build client relationship trust & effectively facilitate, negotiate, & drive scopes of work for accounts.
  • Responsible for overall client satisfaction & service/product quality.
  • Understand client business & ensure QBRs & strategic business reviews are set.
  • Lead QBR reviews with key C-suite clients & internal agency stakeholders.
  • Partner with VP, Account Leadership & SVP, Client Partner to build & drive the macro engagement roadmap & sponsor discrete engagement strategies.
  • Communicate powerfully, be credible, & engender trust with executive clients.

Crafting Presentations for Executives

• • Develop & deliver high-impact presentations tailored for executive audiences.
  • Ensure presentations are clear, concise, & effectively communicate key messages & strategies.
  • Collaborate with internal teams to gather necessary data & insights for presentations.
  • Utilize storytelling techniques to enhance the engagement & understanding of the audience.

Great Work: Our Product

• • Provide a clear north star for all work on an engagement.
  • Hold creative, strategy, data, technology, & other delivery teams accountable to deliver & course correct as needed.
  • Build strong working relationships with department leads & staff.
  • Provide critical insights during deliverable (strategy, creative, data, tech) reviews & play a major role in selling the work.

Being the Connector: Building, Leading, Mentoring, & Networking

• • Mentor internal team to deliver excellence, setting high talent standards, developing, coaching, & mentoring talent.
  • Identify, attract, & retain top talent.
  • Hold accountability for deliverables & engagement impact from departments & course correct as needed.

REQUIRED SKILLS

• Bachelors degree or equivalent experience.
• 8-10 years of experience in account management, particularly with a focus on digital & CRM. Experience in data/technology consulting a huge plus.
• Strong mid to senior-level client management experience, with the ability to navigate complex client organizations.
• Experience in direct marketing/advertising/digital marketing.
• Strong experience & comfort-level with martech platforms & previous CRM experience.
• Excellent planning, organizational, & problem-solving skills.
• Ability to build partnerships & work collaboratively with others to meet shared objectives.
• Excellent interpersonal, presentation, & written skills.
• Ability to hold self & others accountable to meet commitments.
• Experience in managing financial growth on individual pieces of business.
• Proven leadership, coaching, & mentoring qualities.
• Ability to manage multiple priorities in a fast-paced, deadline-driven setting.

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Our Hybrid Work Model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like.

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $117,000 - $135,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.