Role: Change & Delivery Director

Team / Department: Marketing Orchestration

Line Manager: Lou Hilliard

Team Lead: Lou Hilliard

ABOUT RAPP

We stand up for individuality. We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly we value every individuals wellbeing.  

As a diversity champion, equal opportunities and disability confident employer & an ardent advocate of flexible working we understand that everyone has unique requirements & needs.

We are a global creative agency, but the individual really is at the heart of everything we do. We use data to find out what makes them tick. We use technology to talk to them one-to-one but to one million at a time. And we use creativity to encourage them to engage, click, buy & bond, again and again.  

Each brand is unique & has its own individual challenges. We pride ourselves in rising to each & every one of them, for brands such as KFC, Mercedes Benz, IKEA, Paypal & Virgin Media 02.

Us

In order to foster collaboration & relationships, our hybrid model requires three office days per week. As equal opportunities proponents, we are open to discuss any hybrid working related needs during the initial screening.

The Health & Wellbeing of our people matters immensely to us at RAPP which is why we work with Sanctus (mental health partner) & Sayge (professional development), to offer personal & professional support coaching for all our Employees. We also have a dedicated Learning & Development team & offer regular career conversations & bespoke L&D programmes so that you can leave us with more than when you started.

We recognise that the work of diversity, equity & inclusion calls on all of us. Thats why we set up The Neighbourhood. A collective of people, at different stages of the DE&I journey, whether impacted or allies, dedicated to helping our colleagues take ownership & effect change across 4 key pillars; Anti-racism, Disability, Gender & LGBTQ+ & Parents & Carers.

Youre better at work when you feel better in yourself.  So, in addition to your annual holiday, you can take a Me day & an Us day, every year. Your Me day is for you to invest in yourself go after a life goal, meditate, learn to paint, bake cakes or just have a duvet day watching Netflix!

Your Us day is all about giving back & helping others volunteer, pick litter at a local park, hang out with the elderly or raise money for a local charity.

Whatever stage of life you are at, we make sure you have the tools you need to have a healthy work life balance.

Change & Delivery Director

Job responsibilities The Transformation team has a critical role in delivering productivity & efficiency improvements for existing & new clients. The team currently have a strong pipeline of work, all of which is designed to boost overall performance through increased client revenue, lower operating costs, better client satisfaction & staff productivity.

As Change & Delivery Director you are responsible for the implementation of strategic initiatives, process improvements & technology adoption to optimise marketing campaigns, customer engagement, & overall team & account performance. This position requires a strategic thinker with a deep understanding of agency marketing operations, technology, & a proven track record in driving organisational change.

Main Duties & Responsibilities Strategic Leadership

• Working with Marketing Orchestration Senior Leadership team, proactively identify transformation opportunities for existing & new clients.
• Work closely with other departments, SMEs & agencies within our network to expand cross-selling opportunities that boost brand performance for our clients.
• Understand our service offerings, processes & platforms & clearly communicate the agency vision for Transformation.
• Work closely with Marketing Orchestration Senior Leadership team to align transformation efforts with overall agency vision.
• Serve as the primary interface for Transformation with the clients you work with.

Process Improvement

• Identify areas of inefficiency within agency processes & workflows for the clients you work with.
• Make process improvement recommendations that increase revenue or deliver cost savings for the clients you work with.
• Lead teams on process reengineering initiatives to help streamline agency operations & reduce cost for the clients you work with.
• Lead teams to Implement best practice process improvement to optimize marketing campaign execution.
• Develop key performance indicators (KPIs) & reporting mechanisms to measure the effectiveness of any process improvement

Technology Integration

• Working closely with RAPP product teams & technology partners, assess & select marketing technology solutions that align with client needs & transformation strategy.
• Working closely with other departments, disciplines & agencies within our network oversee the implementation of any marketing technology solution.
• Ensure that any technology investments enhance the clients capabilities, performance & results.

Technology Integration

• Working closely with RAPP product teams & technology partners, assess & select marketing technology solutions that align with client needs & transformation strategy.
• Working closely with other departments, disciplines & agencies within our network oversee the implementation of any marketing technology solution.
• Ensure that any technology investments enhance the clients capabilities, performance & results.

Collaboration & Communication

• Demonstrate leadership & influencing skills.
• Hold expert communication, negotiation & influencing skills to build & maintain excellent working relationships with a broad range of agency & client stakeholders.
• Ensure optimum engagement from agency staff & client stakeholders to deliver change, securing appropriate buy in, support & understanding (where relevant).

Financial & Resources

• Secure & report on project budgets for all transformation projects, ensuring close control of all project expenditure & team realisation.
• Present effective business justification for any required investment funding, developing & presenting business cases to VP, Marketing Orchestration & Finance Leads where necessary.

Staff Management & training: Where relevant hold responsibility for the management & leadership of Transformation Delivery Leads, their deliverables, performance, & development Manage direct reports proactively, ensuring they fulfil their potential.

Staff Management & training

• Where relevant hold responsibility for the management & leadership of Transformation Delivery Leads, their deliverables, performance, & development
• Manage direct reports proactively, ensuring they fulfil their potential.

Person Specification

Personal specification

Experience & qualifications

• Multidisciplinary experience including project management, business process design, digital technology, solution testing, organizational change & transformation projects.
• A strong background in customer experience marketing
• Strong understanding of marketing technology & automation platforms.
• Curious about emerging technologies & their application in an agency world
• Excellent communication, leadership, & interpersonal skills.
• A university degree in a related field
• Minimum 7+ years Agency experience with exposure to large corporate clients
• Proven track record of service improvement and/or operational management
• Good understanding of project governance & change management principles

Recruitment process

Were not a 9 stage interview process agency. We like to keep recruitment swift, lean & individual & find that 2 or 3 stages gives all parties the opportunity to get to know each other. Plus we have a team on hand to answer questions throughout the process.

We are RAPP. And we cant wait to meet you.