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    Sign in  
Critical Mass // digital experience design agency
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Our Toronto office is looking for a contract Senior Business Analyst. As a Senior Business Analyst, you have experience gathering & documenting product requirements. You have worked in a variety of systems environments & have at least a general understanding of the technology considerations. You are comfortable leading workshops, working meetings & presentations. You communicate in an empathetic, positive & friendly manner with a focus on clarifying business needs & customer service. Working with contractors, vendors & multiple processes & methodologies to manage requirements for all stakeholders. 

You will:

  • Business Process Re-engineering:
    • Contributes to the analysis of business processes to identify & clarify requirements
    • Contributes to improvements to business processes
    • Is able to analyze & assess an organizations business model
  • Requirements Documentation:
    • Demonstrates an ability to express complex ideas clearly
    • Facilitates analysis, classification & documentation of requirements
    • Proposes an appropriate document-set for a project
    • Publishes, distributes & facilitates sign-off of requirements documentation
    • Manages changes to the requirements baseline
    • Supports impact analysis on changes to requirement(s) through project lifecycle
  • Eliciting Requirements:
    • Gathers, clarifies & validates requirements
    • Acts as interpreter who facilitates communication between clients & internal teams
    • Anticipates, quantifies & resolves problems & issues with requirements
  • Structured Analysis:
    • Uses data & process modelling techniques to identify & clarify requirements
    • Communicates with clients & internal teams to clarify & validate requirements
    • Uses data & process modelling tools
  • Testing:
    • Demonstrates knowledge of testing strategies, plans & execution
    • Participates actively in the development of testing strategies & plans
    • Designs user acceptance testing plans
    • Monitors user acceptance testing & responses to problems
  • IT Fluency:
    • Understands IT & project management concepts
    • Uses desktop productivity applications at an superior level
    • Is aware of the societal impact of information & information technology

You have:

  • 5 - 10 years experience as a Business Analyst in software or interactive web development initiatives
  • Strong analytical skills
  • Strong organizational skills
  • Applies creative thinking & problem solving to clarifying requirements related issues
  • Demonstrated experience producing technology project artifacts including:
    • Use Cases
    • Requirements Documents
    • Functional Specifications
    • Test Plans & Test Cases
    • Process Flows
  • Demonstrated experience in technology solution management, including:
    • Usability/GUI design
    • Web application development methodologies
    • Object-oriented development approaches
    • Working knowledge of third-party solution providers
    • Defining & documenting design to requirements trade-offs
  • Broad knowledge of programs, projects & knowledge management processes & toolsets
  • Experience collaborating with UX/UI teams
  • Knowledge of user-centered content development, interface design, information architecture, digital branding & marketing communications
  • Demonstrated experience in communications management, including:
    • Ability to communicate with a variety of audiences (client & internal team)
    • Consensus building, team building & problem solving
    • Written & oral communications, including presentations to senior level executives
    • Ability to work with cross-functional teams (creative & technical) throughout implementation to ensure integrity to requirements
    • Organizing & facilitating meetings with business users for requirements gathering

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days per week.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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If Costa Rica based: 

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