Acquia is a leader in the digital experience platform (DXP) market, & the only truly Open DXP. Being an Open DXP is Acquias pledge to a brighter digital tomorrow. It's part of our mission to shape a digital future that is safe, accessible, & available to all users without restrictions. We provide the world's most ambitious brands with products to embrace innovation & create customer moments that matter & the freedom to build tomorrow on their terms. 

Headquartered in Boston, we have been named one of North Americas fastest growing software companies by Deloitte & Magazine, rated a leader by industry analysts, & named the 2024 #6 Best Places to Work in the U.S. by Builtin. We are Acquia. We are building for the future & we want you to be a part of it!

Overview

We are seeking a talented operations analyst to join our team & support the Sales & Account Management functions. This position requires an analytical professional who has a track record building business partnership & possesses a unique blend of analytical, process & strategic thinking capabilities.

The Revenue Operations Analyst is a key individual contributor & trusted source of information, driving efficiency of our teams through data analytics & insights. We thrive on data-driven decision making & will rely on this individual for analytical & operational support. This is a unique opportunity to learn about the Sales & Account Management functions at Acquia as well as being a key individual contributor to a fast paced sales organization.

What youll be responsible for:

• Manage the creation & maintenance of critical sales reports & dashboards
• Design, develop & deliver robust & scalable reporting relating to customer renewals & renewal management
• Contribute as a thought partner for sales leadership, with a focus on analytics & process infrastructure
• Serve as a contact for senior leadership on KPIs, managing both standard & complex requests through execution
• Provide sales support with timely responses to revenue operations JIRA tickets
• Quickly solve discrepancies & errors in the moment while helping develop long-term solutions
• Work cross-functionally with key stakeholders to improve internal processes & ensure consistency with business need
• Use data trends to identify, prioritize & scope key strategic initiatives/projects accordingly
• Build & maintain key documentation regarding our policies & sales processes; help enforce compliance at all levels
• Collaborate across teams to plan & execute ongoing automation improvements
• Leverage technical expertise to collaborate with Salesforce admin team & represent SFDC issues for system enhancements & maintenance 

What youll need to be successful:

• 3-5 years of relevant sales/business operations experience & experience using Salesforce
• Experience working with Account Management / Customer Success teams & metrics is preferred
• Sophisticated Excel skills & capable of interpreting/manipulating data
• A natural problem-solver who seeks out creative solutions using process + technology
• Capable of translating technical information or complex concepts to internal customers & stakeholders
• Strong organizational skills, with the ability to work independently as well as in a highly collaborative environment
• Autonomous worker who requires little direction but thrives on collaborative projects
• Able to work on multiple projects & meet deadlines
• Extremely detail oriented with a focus on data quality & hygiene
• Exceptional analytical & quantitative skills

Thank you for considering Acquia, & we look forward to receiving your application. Theres no such thing as the perfect candidate. So, were not looking for someone who matches all of our criteria; were looking for someone with the potential to grow outward & upward. Regardless of how much of the criteria you meet, you should apply!

Acquia is proud to provide best-in-class benefits offerings to our employees & their families in maintaining both a healthy body & a healthy mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, & much more!

Acquia is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

Interested residents of Colorado may contact NA-recruiting@acquia.com as it relates to regulation C.R.S. 8-5-201. Information regarding benefits are linked here.