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Visa // credit cards
 
   Posted: Wednesday, October 30, 2019
 
   
 
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JOB DETAILS
  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Description

The Production Support group prides itself in keeping the applications & systems of Visa up & running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications & ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production & Client testing environment, engage in automation activities, do root cause analysis & remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures & such. The role will also demand the ability to write & maintain scripts to monitor system activity including application smoke test activities during pre & post production implementations.

Responsibilities

  • 24x7 on-call support as per roaster
  • Monitor Processing
  • Ensure timely execution/delivery/availability
  • Detect & Resolve Problems
  • Root Cause Analysis
  • Permanently fix the problem
  • Set audits & alerts to detect problem
  • Facilitate maintenance activities
  • Plan & executes changes as per instructions
  • Run problem bridges
  • Strictly adhere to the processes & guidelines
  • Updates to knowledge repository
  • Knowledge Transition from/to others
  • Research/Analysis Work to answer questions
  • Identify improvement opportunities
  • Build Automation
  • Performance Tuning
  • Data Fixes
Qualifications
  • 7+ years hands-on experience in 24x7 production support in large distributed batch data processing environment involving petabytes of data.
  • Strong technical knowledge in developing, testing & supporting applications in HADOOP, HIVE, PIG, HBase, Spark/Java/Kafka.
  • Experience on supporting applications in UNIX, ABINITIO, UDB.
  • 5 years of experience in Performance Tuning, Data Fixing & Workload Automation.
  • Experience in monitoring & analyzing logs in ESP/D-Series with 1000s of batch jobs.
  • Experience in code turnover using version control tools like Jenkins.
  • Strong Team player & ability to collaborate as part of virtual team across the globe.
  • Strong analytical skill to analyze code, understand business rules & trace data following the process flow to investigate data related issues.
  • Ability to run problem bridges collaborates with others from different functional & technical areas & escalates timely to get help to resolve problems within time.
  • Perform exports, backups & data extracts as required from different environments
  • A quick learner to learn new technology, application or tools & ability to cascade the knowledge to others.
  • Strong verbal & written communication Skills.
  • Ability to research solutions to various business & technical problems, evaluate alternatives & be able to present recommendations & justifications to management.
  • Ability to participate/make recommendations in capacity planning activities.
  • Ability to prioritize & perform multiple tasks simultaneously & deliver on time with quality.
  • Strong process adherence to follow change, incident & problem management processes.
  • Ability to identify knowledge gaps & provide technical guidance/mentoring to others to help grow talent.
  • Build tools to automate production support activities that enable efficiency & productivity of team in day-to-day activities.
  • Flexibility to work in shifts & during weekends & extended hours when needed.
  • Strong self-motivation, sense of ownership & ability to retain focus under stress during crisis situation.
  • Strong business ethics, self-discipline & trustworthiness to handle sensitive confidential data in live production environment.
  • A bachelor's degree in engineering or computer science or a related degree
Additional Information

All your information will be kept confidential according to EEO guidelines.

 
 
 
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