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Visa // credit cards
   Posted: Wednesday, October 30, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description


The Production Support group prides itself in keeping the applications & systems of Visa up & running to cater to the 24*7 needs of the business. As part of the team, you will be responsible for supporting critical applications & ensure the stability of the applications by performing proactive maintenance activities, performing the code deployment in Production & Client testing environment, engage in automation activities, do root cause analysis & remediation. The role requires working knowledge of production support processes such as incident/change/problem management, call triaging, escalation procedures & such. The role will also demand the ability to write & maintain scripts to monitor system activity including application smoke test activities during pre & post production implementations.


  • 24x7 on-call support as per roaster
  • Monitor Processing
  • Ensure timely execution/delivery/availability
  • Detect & Resolve Problems
  • Root Cause Analysis
  • Permanently fix the problem
  • Set audits & alerts to detect problem
  • Facilitate maintenance activities
  • Plan & executes changes as per instructions
  • Run problem bridges
  • Strictly adhere to the processes & guidelines
  • Updates to knowledge repository
  • Knowledge Transition from/to others
  • Research/Analysis Work to answer questions
  • Identify improvement opportunities
  • Build Automation
  • Performance Tuning
  • Data Fixes
  • 7+ years hands-on experience in 24x7 production support in large distributed batch data processing environment involving petabytes of data.
  • Strong technical knowledge in developing, testing & supporting applications in HADOOP, HIVE, PIG, HBase, Spark/Java/Kafka.
  • Experience on supporting applications in UNIX, ABINITIO, UDB.
  • 5 years of experience in Performance Tuning, Data Fixing & Workload Automation.
  • Experience in monitoring & analyzing logs in ESP/D-Series with 1000s of batch jobs.
  • Experience in code turnover using version control tools like Jenkins.
  • Strong Team player & ability to collaborate as part of virtual team across the globe.
  • Strong analytical skill to analyze code, understand business rules & trace data following the process flow to investigate data related issues.
  • Ability to run problem bridges collaborates with others from different functional & technical areas & escalates timely to get help to resolve problems within time.
  • Perform exports, backups & data extracts as required from different environments
  • A quick learner to learn new technology, application or tools & ability to cascade the knowledge to others.
  • Strong verbal & written communication Skills.
  • Ability to research solutions to various business & technical problems, evaluate alternatives & be able to present recommendations & justifications to management.
  • Ability to participate/make recommendations in capacity planning activities.
  • Ability to prioritize & perform multiple tasks simultaneously & deliver on time with quality.
  • Strong process adherence to follow change, incident & problem management processes.
  • Ability to identify knowledge gaps & provide technical guidance/mentoring to others to help grow talent.
  • Build tools to automate production support activities that enable efficiency & productivity of team in day-to-day activities.
  • Flexibility to work in shifts & during weekends & extended hours when needed.
  • Strong self-motivation, sense of ownership & ability to retain focus under stress during crisis situation.
  • Strong business ethics, self-discipline & trustworthiness to handle sensitive confidential data in live production environment.
  • A bachelor's degree in engineering or computer science or a related degree
Additional Information

All your information will be kept confidential according to EEO guidelines.

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