We are looking for growth-minded IT professionals to support our internal employees & our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, & wants to start their next career in an advanced technology company.

What you'll do:

• The Service Desk Analyst applies customer service methodologies & technical knowledge to assist clients with computer & system issues
• Listens & seeks to fully understand client requests to exceed expectations of service
• Ensures response times are quick & effective to appropriately resolve requests
• Tracks & documents all reported issues & requests in a ticketing system
• Makes changes or additions to the knowledge base as needed
• Communicates status updates to appropriate stakeholders
• Follows up with clients when the issue has been resolved & documents the steps taken in the ticketing system
• Completes projects & tasks as assigned by management
• Identifies & recommends solutions to improve IT functions or processes
• Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams

Who you are:

• Federal Personnel Security (PerSec) screening & clearance attainment is a requirement for the position (Details here). PerSec submission will be coordinated by CLEAR
• 2+ years of applicable experience, including in-person & remote experience in a customer service-focused technical environment
• Demonstrated success in providing exceptional service to internal & external customers
• Strong communicator with exceptional ability to interact with technical & non-technical end-users
• Ability to execute flawlessly in a rapid-paced environment with multiple priorities
• Technical knowledge of network infrastructure setup, maintenance, & troubleshooting -- Cisco/Meraki preferred
• Demonstrates strong problem-solving capabilities
• Highly detail-oriented
• Works well under pressure
• Self-starter with an owners mentality
• Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
• Mac & Windows system knowledge

How You'll be Rewarded:

At CLEAR we help YOU move forward - because when youre at your best, were at our best. Youll work with talented team members who are motivated by our mission of making experiences safer & easier. Our hybrid work environment provides flexibility. In our offices, youll enjoy benefits like meals & snacks. We invest in your well-being & learning & development with our stipend & reimbursement programs. 

We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility & adoption/surrogacy support), flexible time off, free OneMedical memberships for you & your dependents, & a 401(k) retirement plan with employer match. 

About CLEAR

Have you ever had that green-light feeling? When you hit every green light & the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members & hundreds of partners around the world, CLEARs identity platform is transforming the way people live, work, & travel. Whether its at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, & more seamless experiences - making them all feel like magic.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

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