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Critical Mass // digital experience design agency
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As a Project Manager, you're a visionary, an eager learner, & someone who thrives on immersing themselves in the essence of a client's brand, business, & customer base. You will be leading a dynamic, cross-functional team on a journey to create digital experiences that champion the power of fun to create a world where everyone feels they belong.

You're the bridge between our clients & our talented project teams, always ready to share project updates, tackle challenges head-on, & uncover exciting opportunities.


You will:

  • Collaborate with the team to align with project objectives, leveraging client insights & goals
  • Develop comprehensive project plans, including detailed budgets
  • Establish, implement, & oversee quality standards for project deliverables
  • Manage project communication channels & document issues & changes that impact project progression
  • Actively engage in client & internal meetings, contributing valuable insights & updates while speaking from a place of ownership for your all projects: know the dependencies, scope, potential risks, budgets, trends of each of them 
  • Execute projects meticulously
    • Effectively coordinate project deliverables, identifying & mitigating potential risks
    • Develop status reports & collaborate with project leaders to optimize resource allocation
    • Craft compelling & coherent materials that convey project progress & outcomes
    • Proactively identify, analyze, prioritize, & communicate potential project risks
    • Diligently manage & monitor project scope & timeline, keeping the team informed along the way
    • Skillfully manage project budgets, revenue, purchase orders (POs), & invoices
  • Cultivate a positive & collaborative team environment, fostering creativity & excellence

You have:

  • A minimum of 3 years experience managing various digital project types, including marketing campaigns, design production, & creative automation
  • A strong understanding of project management principles, methods, & techniques, allowing you to expertly manage & control project scope, schedule, budget, & resource management/reporting. You excel in change management, project roadmap development, & precise revenue forecasting
  • A proven track record in team management & client interactions, where you've successfully navigated discussions around project scope, schedule, budget, as well as roadmaps, objectives, & strategies
  • Strong understanding of how disciplines work together & know all areas of the project that is executed by the agency. 
  • The ability to tactically organize & structure activities, demonstrating meticulous attention to detail
  • Excellent communication skills & a receptive attitude towards feedback, allowing you to effectively engage with both your team & clients
  • Strong leadership & decision-making skills that facilitate the efficient management of tasks & resources, making you a valuable asset to project success
  • A solutions-oriented mindset, setting a positive example for your team by actively seeking innovative solutions to project challenges
  • The ability to stay focused on driving goals, even in high-pressure situations, ensuring project objectives are met with dedication & composure

What We Offer:

  • Global maternity & parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • Winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 12 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts

At Critical Mass, we value our employees & offer competitive compensation & benefits packages.  If youre looking for a challenging & rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to accommodations@criticalmass.com.

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx 

 
 
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