About The Team:

The Workplace & Culture team at HelloFresh is dedicated to fostering an inclusive, vibrant workplace where every employee feels proud, safe, & celebrated for their uniqueness. We are passionate about creating an environment where individuals can thrive & be their authentic selves. In this role, youll be a key part of this mission, ensuring that each persons experience at HelloFresh starts off on the right note.

What You Will Be Doing:

Your role will be central to building positive relationships with employees, guests, & tenants, ensuring our workplace is a place where people feel valued, safe & empowered to bring their authentic selves to work.

• Front Desk Management: Be the first point of contact for all visitors, staff, tenants, & couriers, representing HelloFresh with enthusiasm & professionalism.
• Customer-Centric Service: Respond to queries & facilities tickets for HelloFresh & two sub-tenants, ensuring timely & efficient resolution.
• Facilities Support: Maintain office supplies, stock food & beverage, stationery, & toiletries, keeping the space running smoothly.
• Security: Monitor building access, ensuring adherence to safety protocols & the security of the workspace.
• Continuous Improvement: Identify & make small, impactful improvements to the workplace environment, contributing to a positive employee experience.
• Vendor Management: Work with external service providers & facilities contractors to ensure smooth operations (e.g., cleaning, maintenance, security).
• Collaborative Environment: Partner with the Workplace & Culture team to enhance workplace initiatives, foster relationships, & continually improve employee experiences.

Who You Are:

• Experience: You have proven experience in front-of-house or reception roles, ideally leading reception individually over the last couple of years.
• Customer Service: Youre a true people person who thrives on connecting with others & loves to make a positive impact.
• Organisational Skills: You enjoy maintaining routine, keeping everything organised, & managing multiple tasks efficiently.
• Proactive & Detail-Oriented: Youre a self-starter who can spot areas for improvement & take action with minimal supervision.
• Tech-Savvy: You are comfortable using tools like Jira, GSuite, Canva, & are eager to learn new software.
• Team Player: You thrive in a collaborative environment, working with a diverse range of stakeholders, from employees to external partners.

What you will get in return:

70% off HelloFresh or Green Chef boxes
Company pension scheme
Gym membership
Bupa private medical insurance (including dental & family cover options)
Mental health first aiders & an employee assistance programme
Dog friendly office! (London site only)
If in the office, enjoy a free breakfast every day
Eye care scheme
Cycle to work scheme
Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London

This role is office-based (Monday Friday, 8am-5pm).

Next steps: Your application will be reviewed & if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health & safety matters. You are responsible for ensuring you take reasonable care of your own health, & safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately & actively raise health & safety-related concerns to your Line Manager.

If you are currently a HelloFresh employee, please make sure you have discussed your application with your Line Manager.