Who is Onfido?
Onfido is the new identity standard for the internet. Founded in 2012, our vision is to create a more open world where identity is the key to access. In a nutshell, we use groundbreaking machine learning - facial biometrics & document verification - to help you prove that youre you. In doing so we can connect you to the services you need & love more easily, speedily & safely than ever before, whether its sharing a car or opening a bank account.
Thats how we give companies like Revolut, Zipcar & Bitstamp the assurance they need to onboard customers remotely & securely across 195 countries. Weve also received over $100 million in funding from world-class tech investors including Microsoft & Salesforce & were just getting started.
About the role
Were looking for a proven & entrepreneurial Client Service Manager to help grow our business across the US. Part of our new team on the ground in the US, youll be responsible for growing, nurturing & retaining our current & future portfolio of clients in the region.
At Onfido, our Client Service Managers own customer relationships including onboarding, issue management, cross-selling/up-selling & QBRs. By building & maintaining excellent relationships with client-side C-level & senior managers, youll understand deeply their priorities & problems. In doing so youll help maximise partnership & revenue opportunities for Onfido.
Youll also be responsible for setting & delivering revenue targets for your portfolio. And youll work side-by-side with our Account Executive, Solutions Engineering & global teams to retain a strong product-market fit locally & deliver to our customers the best Onfido experience possible. Your core activities will include the following:
- Managing your existing book of business
- Understanding client challenges & presenting solutions
- Being the voice of the customer internally, including feeding customer priorities in to the Product team
- Personal & team development to improve team performance to enable us to scale more effectively