At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the worlds largest networks that powers more than 10 trillion requests per month. Cloudflare protects & accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have all web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance & a decrease in spam & other attacks. Cloudflare was recognized by the World Economic Forum as a Technology Pioneer & named to Entrepreneur Magazines Top Company Cultures list.
We realize people do not fit into neat boxes. We are looking for curious & empathetic individuals who are committed to developing themselves & learning new skills, & we are ready to help you do that. We cannot complete our mission without building a diverse & inclusive team. We hire the best people based on an evaluation of their potential & support them throughout their time at Cloudflare. Come join us!
About the Department
Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, & Sales Operations - all working together help our customers adopt Cloudflare & create great Internet-enabled experiences.
The sales team at Cloudflare helps customers solve real, technical problems while creating the revenue streams that help the company provide free service to millions in our community.
What you'll do
You will be our first Customer Success hire in Austin, Texas. You will build & lead a very capable customer success team by recruiting, hiring, training, mentoring & developing new team members in Austin. You'll carry the retention goal for the entire team, & play a major part in the expansion goal for customers as well. This first hire will start in a player/coach capacity, maintaining a book of business in order to learn about our customer journey & the Cloudflare technology. We believe that putting our people first, & fostering a creative, exciting, & stimulating environment is a prerequisite to achieving & surpassing our commercial goals.
You'll be expected to meet & exceed the team quota for renewals & expansion. You'll do this while tracking, analyzing & communicating key metrics & business trends as they relate to the global Customer Success strategy. This is a cross functional role, working closely with Product, Network Infrastructure, Customer Support & other teams to close the feedback loop on customer & market needs.
Additional responsibilities will include
- Map hiring plan to sales team expansion & ongoing customer needs
- Develop & implement best practices for identifying & mitigating risk in customer accounts
- Work with the sales team to develop & run expansion campaigns for new services & solutions
- Participate in setting goals for the region as part of the global Success teams & companys goals & strategy
- Articulate, advocate for, & present on the teams relative performance & needs to meet goals
Examples of desirable skills, knowledge & experience
- Minimum 5 years of people management experience.
- Passion for people - history of developing, mentoring, training & upleveling skills.
- Proven track record of meeting & exceeding quota.
- Excellent written & spoken communication.
- Bachelors degree, MBA or equivalent experience strongly preferred.
- Ability to develop working relationships at all levels of management, both inside & outside Cloudflare.
- Possess top-notch organizational & analytical skills, especially with Salesforce knowledge.
- Experience in the channel as well as direct go-to-market models is highly desirable.
This is a wonderful opportunity to become part of an expanding team & company at Cloudflare in Austin.
What Makes Cloudflare Special?
Were not just a highly ambitious, large-scale technology company. Were a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free & open Internet.
Project Galileo: We equip politically & artistically important organizations & journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflares enterprise customers--at no cost.
Project Athenian: We created Athenian Project to ensure that state & local governments have the highest level of protection & reliability for free, so that their constituents have access to election information & voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
Sound like something youd like to be a part of? Wed love to hear from you!
All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at email@example.com or via mail at 101 Townsend St. San Francisco, CA 94107.