About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security & risk experts Dr. Alex Yampolskiy & Sam Kassoumeh & funded by world-class investors, SecurityScorecards patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, & cyber insurance underwriting; making all organizations more resilient by allowing them to easily find & fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace, by Crains NY as a "Best Places to Work in NYC," & as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 & to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement.  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moodys, Sequoia Capital, GV & Riverwood Capital.

Why join SecurityScorecards Customer Success Team?

The SecurityScorecard Customer Success team is empowered by the company to help guide customers to get the most out of our great products & services. We define our Customer Success strategies, priorities & go-to-market techniques. We blaze new trails in cybersecurity thought leadership using our cybersecurity ratings & cybersecurity insights. We are a proactive CSM team that is customer centric, uses a team approach & represents the voice of the customer every day.

About The Role

The Customer Success Manager will play an important role in helping our Enterprise customers transform the way they assess security risk. The SecurityScorecard Customer Success team not only manages relationships & delights customers they also understand our customers organizational goals & unique challenges to help them operationalize our platform & become more secure.

In this role, you'll own & manage customer relationships with customers, ensuring their happiness & communicating the value of our product to drive deeper, more robust engagement. You will apply your understanding of cybersecurity, third-party risk, our products, services, & best practices to proactively provide support & guidance to our customers. 

What Youll Achieve

• Design success for a portfolio of enterprise & strategic customers throughout their lifecycle. From onboarding/implementation through upsell & renewal, you will guide your customer down the path of success every step of the way to reach their business objectives & operational goals.
• Lead strategic conversations with customers to align our platform as a solution to their business challenges & goals with the intent to renew & expand the partnership.
• Serve as a confident subject matter expert as it relates to the SecurityScorecard platform & the cybersecurity & third-party risk management industries.
• Manage the gross & net retention of your portfolio; including forecasting, collaborating with regional account teams & efficient execution.
• Work with CS & Sales VPs to continuously improve the customer journey & develop the tools & templates to ensure the CSM team employs best practices. Support fellow CSMs in solving new challenges across customers.
• Model world class customer care & be an advocate for the voice of the customer in product & services design & deployment.

What We Need you to have

• Bachelor's degree
• 3+ years of experience supporting B2B customers in a SaaS organization as a customer success manager, technical account manager or similar customer-facing role.
• Knowledge of the tenets of Third Party Risk Management programs & cybersecurity domain experience
• Experience working with C-level Executives that includes meetings, high level presentations, & collaborative discussions.

What Wed Like you to have

• Experience navigating large enterprise organizations
• Demonstrated success developing strong customer relationships
• Proven success in new customer kickoffs, ensuring renewals, & expanding annual recurring revenue (ARR) through up-selling, & cross-selling current clients

Key Traits

• Deep customer empathy
• Strong abilities in program & project management, balancing critical delivery tasks
• Technical aptitude, judgment & critical decision making
• Consultative; ability & desire to drive value for customers based on unique needs
• Collaborative; partners across functions
• Proactive; ability to anticipate customer needs & have solutions ready when they are
• Intellectually curious; driven to expand cybersecurity domain & professional expertise
• Responsive & adaptive to changing situations
• Metrics driven; ability to translate customer needs into achievable goals & operate well in a data driven environment

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, & unlimited PTO, parental leave, tuition reimbursements, & much more!

The estimated total compensation range for this position is $100,000 - $130,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications & experience, & may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards & equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity & embraces diversity. We believe that our team is strengthened through hiring & retaining employees with diverse backgrounds, skill sets, ideas, & perspectives. We make hiring decisions based on merit & do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy & applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI