Omada Health is on a mission to inspire & engage people in lifelong health, one step at a time.  

Job overview:

We are growing fast, & were looking for an experienced people manager to nurture & grow a team of skilled customer success managers.  

The Regional Director will oversee the training & development of customer success managers who own the relationships between Omada & a larger, more complex segment of our client partners. This team is responsible for strategic account planning & execution, identifying expansion opportunities, educating the client on how to realize increased value from Omada, & leading internal growth strategies through influence. 

As the direct manager for this strategic team, you will: 

• Foster a healthy, motivating, & collaborative team culture
• Identify & manage strong, strategic, long-term client relationships with some of the top client decision-makers & industry influencers in your region
• Coach the team on how to thoughtfully drive overall customer satisfaction, enrollments, & customer interest in additional products with some of the largest & complex customers.
• Influence how Customer Success can work better with other teams at Omada to collaborate on, & execute against, technical integrations, business decisions, & marketing campaigns.
• Identifies underlying customer needs & leverages company resources to meet those needs in ways that retain, expand, & upsells the customer & influences how we can leverage those learnings for other customers at Omada  
• Assist in developing stronger account strategy through creating & improving upon strategic plans & growth strategies. 
• Contributes to the development & sharing of best practices that builds the Omada accounts team
• Develop a deep understanding of Omadas core processes & customer implementation landscape
• Host regular check-ins for strategic guidance as well as quarterly professional development conversations with each team member
• Support team members to set & track progress towards personal goals that align to broader goals of the commercial org & business strategy
• Develop & execute on strategy for continuous improvement of team KPIs & what great looks like for the Customer Experience Team. 
• Facilitate weekly team meetings to discuss business happenings & advise on surfaced knowledge gaps 
• Orchestrate & attend syncs with cross-functional leads to identify & solve operational & performance-related issues
• Travel to client sites as needed

About you:

• A bachelors degree & 8+ years of relevant professional experience
• Have previous experience leading or managing a team within the employee benefits or virtual health space. 
• Are driven by supporting others grow professionally
• Are willing to challenge & disrupt the notion this is how weve always done it
• Can foster a high level of team engagement & motivation
• Lead effectively in a highly dynamic & fast-paced environment
• An expert at communicating value to clients using data to tell meaningful & actionable stories that result in expansion & retention opportunities.
• Experience in startup to Fortune 50 company employee size 
• Strong experience in field sales or account management working towards up-sell & cross-sell opportunities, & owning the renewals process
• Successfully managed complex, technical projects  
• The ability to demonstrate impeccable capability in the following areas:
• Communication: knowing who, what, when, where, how, & why & acting effectively as a representative of Omada
• Organization: from your email inbox habits, to your time management, to the information you juggle about people, teams, clients, & products
• Presentation:  sophisticated presentation skills in front of large & small audiences.
• Emotional Intelligence: natural ability to read & respond to a situation in the best interests of Omada & our clients
• Problem Solving: acting creatively in response to challenges both in & out of your control
• Drive: proactive attitude that stays a step ahead of client & company needs
• Teamwork: taking great pride in successful collaboration & outcomes achieved together
• Judgment: keen sense for decision-making & prioritization
• A strong aptitude for using various programs & tools, including, but not limited to: Salesforce, Excel, PowerPoint, Google Suite, etc. 

Your impact:

As a Regional Director, you will be leading those who work most closely with our strategic Enterprise customers to positively impact the lives of thousands of people. Using data, outcomes, clinical best practices, you will inspire a team that in turn inspires others how Omada is helping patients live happier, healthier lives & reduce the risk & costs associated with chronic disease. 

Bonus Points for:

• Healthcare IT background, industry certifications in Customer Success
• Have an understanding of chronic disease prevention, the US healthcare system, digital health, & the startup work environment

Benefits:

• Competitive salary with generous annual cash bonus
• Stock options
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, & connect with loved ones
• Generous parental leave
• Health, dental, & vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Two giftable Omada enrollments per calendar year
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions
• ...and more!

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!

• Start with Trust. We listen closely & we operate with kindness. We provide respectful & candid feedback to each other.
• Seek Context. We ask to understand & we build connections. We do our research up front to move faster down the road.
• Act Boldly. We innovate daily to solve problems, improve processes, & find new opportunities for our members & customers.
• Deliver Results. We reward impact above output. We set a high bar, were not afraid to fail, & we take pride in our work.
• Succeed Together. We prioritize Omadas progress above team or individual. We have fun as we get stuff done, & we celebrate together. 
• Remember Why Were Here. We push through the challenges of changing health care because we know the destination is worth it.
  
  

About Omada Health: Omada is a virtual-first chronic care provider that nurtures lifelong health, one day at a time. Our care teams implement clinically-validated behavior change protocols for individuals with prediabetes, diabetes, hypertension, & musculoskeletal issues for consistent improvements that stack up. With more than a decade of experience & data, & 24 peer-reviewed publications that showcase our clinical & economic results, we improve health outcomes & help contain healthcare costs. 

Our scope exceeds 1,800 customers, including health plans, health systems, & employers ranging in size from small businesses to Fortune 500s. Omada is the first virtual provider to join the Institute for Healthcare Improvements Leadership Alliance, reflecting our aim to complement primary care providers for the benefit of our members, & affirming our guarantee to every partner: Omada works different.

Omada is thrilled to share that weve been certified as a Great Place to Work! Please click here for more information.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, & ways of thinking. We strive to build an inclusive culture where differences are celebrated & leveraged to inform better design & business decisions. Omada is proud to be an equal opportunity workplace & affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Below is a summary of compensation ranges for this role in the following geographies:

California, New York State & Washington State Ranges: $174,200 - $209,000. Colorado Compensation Ranges: $160,280 - $191,600

Range is indicative of On Target Earnings (OTE) & includes both base pay & commission at 100% achievement of established targets. Base salary is approximately 78% - 83% of total compensation range. This role is also eligible for equity grants. The actual offer, including the compensation package, is determined based on multiple factors, such as the candidate's skills & experience, & other business considerations.

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