S'more about the team

As a Staff Content Designer on our team at HelloFresh, youll be instrumental in creating customer-centered experiences that convert prospects into loyal customers. Youll work closely with cross-functional teamsProduct, Design, Engineering, & Datato drive initiatives within the activation & conversion funnels. This role combines strategic thinking with hands-on content creation, giving you the chance to shape the future of customer acquisition.

Lettuce share what this role will be responsible for

• Enhance conversion experiences: Craft intuitive, seamless copy that communicates HelloFreshs value, helping customers feel confident & informed.
• Lead experimentation & insights: Collaborate on A/B testing & use data insights to refine & personalize content across the customer journey.
• Champion UX writing standards: Ensure consistent, engaging communication by championing HelloFreshs tone of voice & style guidelines across touchpoints.
• Define content strategy & systems: Develop content frameworks, modular systems, & service levels to support diverse product needs, balancing speed with quality.
• Collaborate for customer-centric outcomes: Partner with UX Research, Product, & Engineering to validate copy & turn insights into actionable content strategies.
• Support multi-brand communication: Tailor content for HelloFreshs different brands, ensuring messages resonate with distinct audiences & drive conversions.
• All other duties, as assigned

Sound a-peeling? Here's what we're looking for

• 7+ years of experience in UX writing, content design, or a related field, ideally focused on conversion, growth, or engagement content. Bonus points for experience with localization, foundations, accessibility, or content quality assurance.
• A strong portfolio showcasing user-centric content for digital products; experience in e-commerce or subscription models is a plus
• Proven ability to lead & innovate in content strategy & content systems for scalable impact
• Excellent communication skills & attention to detail, with an eye for upholding brand standards
• Experience in experimentation, A/B testing, & iterative design processes to optimize the user experience
• Fluency in English, along with proficiency in design tools like Figma & familiarity with agile environments.
• At HelloFresh, we value diverse experiences & welcome applications even if all qualifications arent met. If youre passionate about UX writing & customer experience, wed love to hear from you.

Lets cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh & Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, & 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation & PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression & invest in your continued learning through experiences & initiatives owned by our dedicated L&D team
• Work Hard & Have Fun - From team socials to engaging company days, youll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERGs like FreshPride, Women Empowered & LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you havent already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal & life needs. Offering remote work flexibility, along with the opportunity to interact & collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, & empowers teams to choose when & how often they work from the office & work from home, in addition to team days & company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID