Please note, the employing company is Conductor GmbH.

Conductor is a leading Website Optimization & Intelligence platform. Todays top brands use Conductor to create & optimize digital experiences that get found organically in search engines & drive value for customers. The platform provides actionable SEO, content, & technical website intelligence paired with real-time website monitoring to help customers accelerateand protectdigital growth.

Conductor is a mission-driven company with a commitment to innovation, customer success, & culture. For Conductor, success is improving the lives of all the people in our orbitour customers, our customers' customers, our employee-owners, & our communities.

Job Summary:

Conductor is looking for an Account Manager (level II) to own the relationship between Conductor & our enterprise customers key stakeholders. In this role, you will be responsible for renewing & growing Conductors existing enterprise customers. This role works in partnership with Customer Success, Professional Services, Sales, Marketing, & Pre-Sales. The candidate will be a high impact individual capable of working cross-functionally to continuously drive improvements to customers success metrics, grow revenue from assigned accounts, ensure exceptional customer experiences, & facilitate knowledge exchange between customers & Conductor team members. Successful candidates must have a strong work ethic & the desire to not only meet net retention targets but to exceed them.

Duties/Responsibilities:

• Act as the business owner of assigned accounts; Define & implement a clear vision & business plan for your accounts to drive net retention
• Collaborate with Customer Success Manager on customer lifecycle activities with a focus on executive engagement. Identify & remediate churn risk throughout the entirety of the customer lifecycle.
• Understand & anticipate clients business needs to drive the success & growth of accounts
• Identify executive sponsors, establish strategic alignment between customers objectives & Conductors solutions, & develop a long-term strategy to address their strategic outcomes & drive results.
• Act as an advocate for clients internally while working across many departments to solve problems & achieve results, collaborating with Customer Success, Customer Support, Professional Services & Engineering to ensure an exceptional customer experience
• Assist customers with challenges & problems, converting them into sales opportunities when possible
• Confidently convey Conductors value proposition clearly & persuasively to a variety of different audiences, including C-Level executives
• Negotiate contract renewals & expansion opportunities
• Maintain account & opportunity forecasting within our internal CRM
• Maintain a strong level of knowledge of the complete capabilities of Conductors products & of Conductors internal operational processes.
• Prepare business reviews, proposals, demos, investment summaries, & contracts; completing Account Reviews quarterly with primary contacts & stakeholders
• Maintain an understanding of assigned customers platform adoption & utilization trends.
• Work as a team player by contributing, learning, & sharing new knowledge

Requirements:

• A minimum of 2 years of experience in a SaaS B2B Account Management, Sales, or Customer Success role in a corporate setting
• Must be fluent in English & German (written & spoken)
• Ability to come into our Berlin office on a hybrid set up 
• BS/BA degree desired; or equivalent combination of education & experience.
• Tech savvy with an agility to learn about our platform, & the ability to talk the talk about web-based technologies
• Proficiency working Salesforce or other CRM & sales enablement tools required
• Demonstrated account planning & account management capability aligning client strategy & desired outcomes with Conductors' solutions to drive deep & long-lasting revenue relationships with clients
• Knowledgeable of industry trends, companies, technology, & displays passion for Digital Marketing
• Outstanding written & verbal communication skills (including presentations), capable of conveying issues clearly, making points concisely & ensuring successful overall communication channels
• Ability to interact & communicate effectively with all levels of management including senior executive level
• Listening & interpersonal skills with a high degree of approachability
• Strong team player with proven ability to work across many departments to solve problems & achieve results & make sound decisions
• Understanding of complex sales cycles, including discovery, objection handling, proposal building, negotiation, procurement, contract review & closing
• Proven history of attaining sales/retention targets for enterprise software solutions
• Ability to travel (10%+) to meet clients in order to support Account Reviews & on-site efforts to ensure client adoption & use of the Conductor platform.

Benefits:

• Friendly, open-minded & helpful colleagues
• An office in the heart of Berlin
• Access to learning platforms such as LinkedIn Learning
• Team & company events
• Urban Sports (M) or Fitness First membership
• 28 days vacation to start, 30 days after two years
• Subsidy for company pension schemes

Conductor is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives & challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, & stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, & business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, & related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations & ordinances where a particular employee works.