See yourself at Twilio

Join the team as our next Strategic Account Executive for our GCR region

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice & email services. You will be directly responsible for protecting & growing Twilios communications business across your assigned customers, specifically in GCR. As a Strategic Account Executive, you will drive highly analytical & consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, & your success will depend on building deep partnerships across product management, finance, support, & operations. 

Responsibilities

In this role, youll:

• Manage & expand some of our most important customer accounts, including financial services, high growth technology, logistics, & fintech companies.
• Develop, drive, & execute account strategy to consistently deliver strong revenue, gross margin, & gross profit results.
• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
• Serve on a cross-functional account team with representatives from product, finance, support, & services teams.
• Run a disciplined forecast, consistently achieve goals, & present guidance to executive management.
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs & being an effective champion for their point of view in the organization

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products & solutions for customers. 
• Accountable for relationship management, cross sells, upsells & solutions consulting.
• Comfortable working with business & highly technical leaders, while influencing their understanding & building supportive partnerships.
• Analytical account development strategy based on using data to find opportunities & prove value.
• Demonstrated track record of managing business forecasts & financial models. 
• Entrepreneurial mindset with appetite to define processes & build programs.
• Proven track record of developing, growing & delivering revenue & gross profit results, especially for large-scale & enterprise customers in GCR.
• Excellent verbal & written communication skills.
• Bachelors Degree or equivalent years of experience.
• Native & business fluency in Mandarin (speaking & writing) is required to work with the Mandarin speaking customers 

Desired:

• Cross selling experience to Marketing, Engineering & Product.
• Telco, CPaas or PaaS selling experience. 

Location

This role will be remote, based in Singapore

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.