Senior Manager of Operational Excellence 

This position is eligible to hire in Chicago, Phoenix, & New York. 

Summary/Objective:

As the Senior Manager, Operational Excellence, you will drive  OpEx capability development programs for the company & partner with functional leaders to define & execute improvement initiatives across the entire HelloFresh US operations. This individual will coordinate with local Distribution Center & Central teams to drive improved performance in Quality, Service, & Efficiency. In addition to general knowledge of Operational Excellence techniques, the Senior Manager, Operational Excellence should also have subject matter expertise in one or more specific areas of operations.

The Senior Manager, Operational Excellence identifies key opportunities & gaps in the core business processes; aligns resources to these priorities; ensures appropriate charters & quality improvement methodologies, tools & techniques are being leveraged to drive improvements; & continues to be an advocate for future operational improvements by partnering with & challenging the business & leadership in system thinking & new ideas.

Essential Functions

• Responsible for development & implementation of HF Operations Strategic projects including Continuous Improvement, Change Management, cost optimization, & Operational Excellence Training.
• Assist in leading large scale & complex improvement projects within operations or across facilities & effectively coordinate these programs with the project teams.
• Assure that practices promoting continuous improvement are adopted by the organization to drive improvements in morale, quality, delivery & cost.
• Project leadership includes: identifying opportunities; defining & financially justifying projects; negotiating resources; launching project teams; using good project management to manage team activities; training & coaching of Lean resources assigned to the team; leading teams to execute projects with problem solving methodology; tracking project status & results; anticipating & removing project barriers; & developing team members.
• Ensure projects are integrated & aligned with other business activities, improvement projects & business strategy & coordinated with the appropriate project/process owners to accomplish the project goals (whenever possible).
• Communicate best practices & key learning's across the organization.
• Support the companys commitment to employee engagement, critical thinking & innovation
• Utilizes continuous improvement tools & methodology to conduct root cause analysis
• Leads risk identification & risk mitigating planning
• You lead change management planning & execution for projects. Ensures effective, accurate, & timely communication of project information to meet the needs of identified partners.
• Utilizes negotiation, facilitation, meeting management, & conflict resolution skills to enhance cross-functional team performance.
• Facilitates project post-mortems with all key partners & identify key areas for process improvements
• Manage a small team of direct reports. Influence a large team of indirect reports including associates, managers, & leaders across the US.
• Ability to travel up to 75% of the time.
• May perform other duties as assigned.

Competencies

• Leadership   
• Time Management     
• Respectful Coaching Techniques   
• Thoroughness
• Performance Management of team members
• Detail Oriented & Results Driven
• Conflict Resolution
• Cross functional collaboration
• Selection & Interviewing skills          

Required Education & Experience

• Bachelors degree and  related management work experience.
• At least 5 years of work experience in a production environment
• Six Sigma / Lean Certification

Preferred Education & Experience

• Masters degree.
• At least 7 years of work experience in a production environment, specifically targeted towards Continuous Improvement related work