See yourself at Twilio

Join the team as Twilios next Research Operations Specialist (L2).

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to enable Twilio to conduct user research efficiently & effectively. Our team sources, engages & maintains relationships with current & potential customers to understand user needs at scale. Were focused on delivering the resources, tooling & documentation needs of the Twilio research community to empower productive research. 

As members of the Research Operations team, Research Operations Specialists provide the infrastructure for user engagement research, enabling teams to focus on uncovering user behaviors, needs, & motivations in order to design products & services that provide value.

Responsibilities

In this role, youll:

• Support end-to-end research studies through user sourcing, participant engagement, & logistics coordination
• Partner with research, design, & product teams on project requirements to communicate status & updates
• Identify pain points & process gaps, iterating on existing systems or developing new solutions
• Engage in proactive pipeline development to enable just-in-time user access by building up groups of research participants over time
• Maintain reliable resources, tools, & documentation to support customer insight discovery
• Understand our customers' journey within research to ensure they have a positive experience with Twilio in this process

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2+ years of relevant work experience
• Strong interpersonal skills with a proven record of developing connections & successful relationships
• Excellent communication & presentation skills, including an ability to communicate effectively with diverse array of stakeholders
• Proactive & self-directed with an ability to iterate & contribute to establishing best practices
• Solutions oriented, with experience improving processes and/or operations including evaluating & tracking success metrics
• Effective at managing multiple projects & stakeholders while providing timely updates on priorities & progress 

Desired:

• Experience developing recruitment pipeline and/or communities & databases
   

Location

This role will be remote, & based in Colombia.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.