Conference & Events Manager at Convene In London

Conference & Events Manager
Convene // conference & meeting spaces

Please note: candidate must currently reside in the UK & be able to work in the UK without sponsorship.

Were seeking a Conference & Events Manager to join our Operations team. This role delivers the highest standards of client care through effective leadership of Events, Conference Services, Cleaning, & Maintenance Teams.

What Youll Do:

Operations:

To be responsible for the Operations Team & Conference Services Team in all aspects of the operation of each department
To manage the external cleaning contract with monthly review & consistent monitoring
To manage & drive forward the yearly, monthly & unplanned maintenance requirements throughout the venue through the central team, conference services team & external contractors
To ensure that each department works to maintain the highest standards of delivery & customer service in accordance with the companys standards of performance policy
To constantly monitor & review of Front of House operations systems, implementing improvements as appropriate
To review as & when required all relevant Risk Assessments including fire, HACCP & COSHH

Personnel:

Direct management of the Operations Team & Conference Services Team, & oversee staff rotas to ensure adequate staff levels at all times within budget
To carry out twice-yearly appraisals with direct reports & provide training & development plans.
To ensure that all direct reports follow HR procedures with their team
To ensure that all team members receive adequate & statutory training to Health & Safety
To ensure that all members of the Team complete all mandatory induction & Health & Safety training, accompanied by the relevant documentation
To ensure that all team members of the Front of House team adhere to the companys health & safety policy
To develop a good working relationship with the Central team
To ensure effective communication between all FOH departments & with the wider venue

Client Care:

To ensure that the highest levels of customer service are achieved within all operations teams
To constantly monitor client feedback & ensure that records are being kept up to date
To act upon negative feedback by providing action plans for improvement
To ensure any complaints are dealt with professionally & expediently & offer compensation where appropriate
To meet a 90% result in Venue Verdict customer feedback & 9-10 Net Promoter score

Financial:

To possess a clear understanding of the company business plan & be responsible for ensuring that all targets relating to FOH are keep in line with the overall objectives
To ensure that all tracking & stock control systems are in place with effective stock rotation & monthly counts
To control purchases order systems with operations
To ensure correct & timely invoicing

General:

To be available for staff briefings & company meetings & training
To be available for weekend & evening work on a rota basis
To be become familiar with the work of the other members of the venue team & other departments

What We Look For:

Commercial & financial management:

Assisting in the running a profitable venue to help towards the company vision

Operational management:

Understanding & managing the Client Service & Conference Service departments & teams

Client management:

Maintaining excellent client relations to ensure a successful venue

Leadership:

Build & maintain an excellent team to deliver the best service

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, & gather. It creates hospitality-driven experiences & uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, & Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, & building amenity centers. With hospitality at its core, each brand & product offers on-site culinary, in-room A/V, production services, & dedicated hospitality staffing resources.As the largest single provider of dedicated meeting & event venues in the U.S. & UK, & with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/.

Were Here For You:

Health & Wellness

Private medical insurance
Subsidised eye care
Subsidised fitness membership
Employee Assistance Program: well-being support & personal advice programme

Time Off & Work-Life Balance

25 days annual leave plus bank holidays, & company sick pay
Financial Support & Benefits
Bonus scheme
Interest-free loan for rail season tickets & further education
Subsidised bicycle purchase through Cycle to Work scheme

Professional Development & Recognition

Continuous professional & personal development support
Employee recognition & reward programs to mark achievements & milestones

Community & Impact

Opportunities to volunteer, donate, & participate in community give-back initiatives
The opportunity to have a significant impact on your team & the business in the work that you do

Convene is committed to building an inclusive & diverse workforce. We are an Equal Opportunity Employer & welcome people from all backgrounds, experiences, abilities & perspectives.

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