See yourself at Twilio

Join the team as our next Staff Product Manager on Twilios Identity Platform team.

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

Twilio is looking for a highly skilled & motivated Product Manager to join our Identity Platform Team in Ireland. Twilio's Identity Platform helps our customers connect to & use the Twilio products that make their businesses successful. Operating as a global platform at cloud scale, our challenge is to enable our customers, & to protect their data, while providing mission critical IAM features on the Twilio platform. This role will work on the very strategic & foundational part of the IAM platform - the Customer Model. As our customers are evolving so are their needs & usage of Twilio products, & one of the key missions for this role is to build features & customer experiences that makes it easy for our customers to set up & grow their usage of Twilio products as well as provide a cohesive & secure API & user experience for our largest of customers & partners.

Responsibilities

In this role, youll:

• Create & contribute to the strategy & roadmap for your product area. 
• Define & report product metrics - being data driven is key.
• Be the voice of the customer, engage with our customers & partners to understand how we can improve our platform to increase functionality & unlock new uses.
• Drive cross-functional alignment for the platform strategy & work with stakeholder teams across Twilio to understand their needs & direction to achieve the business goals. 
• Mock up concepts, write product strategy & customer value notes, define product requirements, perform UATs, write copy & do whatever it takes to express your ideas to our internal engineers, designers & other product managers.
• Work with engineering team to breakdown features & goals into smaller deliverables & ship the product features into the hands of customers

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of hands-on Product Management experience envisioning & building B2B cloud based products.
• Have experience of working with engineering, architecture, design, product marketing, GTM sales & customer support teams throughout the entire product life cycle. 
• The ability to ship quality products in a fast-paced environment. We expect you to be able to work & communicate across the organization at all levels. It is particularly important that you have experience working directly with engineers & engineering management. 
• Have strong analytical & problem solving skills. We are looking for candidates who can independently drive an ambiguous problem statement with multiple dependencies by using data & customer insights to narrow down the problem & come up with a solution that can be validated & launched quickly. 
• Outstanding written & oral communication skills. We are looking for candidates who showcase excellent ability to identify & articulate problems, impact of solving those as well as ideas & solution proposals via both written & verbal communication. 
• Have a solid technical background. We are looking for someone who can easily work with the engineering teams to understand technical aspects of the product & platform, is able to take decisions & tradeoffs considering the customer requirements & importance of reliable technical implementation at Twilios scale.

Desired:

• Experience with building Identity Access Management products or platform products is preferred.
• Past experience of building products & solutions for partner ecosystem, 
• Experience of working in a remote or async environment to be able to collaborate with stakeholders across time zones

Location

 This role will be Ireland remote or Dublin based.

Travel

We prioritize connection & opportunities to build relationships with our customers & each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.