COMPANY OVERVIEW

Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drive a culture of data curiosity. 

POSITION SUMMARY

The Senior Manager, Consulting will lead the U.S. Delivery Excellence team. The Delivery Excellence team is responsible for successfully deploying the Domo solution by focusing on key customer business requirements.  The successful candidate will work closely with the team on high quality delivery, active problem solving, & making operational improvements.  This individual will certify & be conversant in the Domo solution to lead the team by example. 

KEY RESPONSIBILITIES

• Optimize the company's consulting business through the execution of programs that maximize customer value & satisfaction;
• Improve the effectiveness of consulting operations to ensure positive effect on renewals & revenue growth;
• Develop & maintain the company's most valuable strategic client relationships while ensuring all customers receive continued communication & interaction;
• Drive efficiency in consulting utilization & margin while ensuring customers receive the highest value in each engagement;
• Build & manage the Delivery Excellence team including; staffing, training, organizing, mentoring & coaching;
• Collaborate with all functional areas of the business to ensure effective knowledge sharing & team participation;
• Possess a thorough understanding of the organization's processes, business practice, products & services to be a subject matter expert; evolve & iterate it to be more efficient.

JOB REQUIREMENTS

• 7+ years of successful progressive experience in consulting, relationship management & new business development, preferably in a SaaS software environment;
• Documented leadership experience & ability to develop a professional team through measurable increases in productivity & quality;
• References from previous management & employees that interacted & can attest to the superior ability to lead & coach;
• Strong leader with ability to partner with sales & other cross-functional departments;
• Effective face-to-face office interaction with other managers & subordinates;
• Excellent time management, communication, decision-making, presentation, product demonstration, people management & organizational skills;
• Ability to negotiate with customers, partners, prospects, vendors & internal teams;
• Technical proficiency in SaaS & data platforms;
• Strong, executive level customer relationship & communication experience;
• Deep business acumen, financial skills & metric-driven mentality;
• Availability to travel up to 15% to customer locations.

LOCATION: American Fork, UT

BENEFITS: https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

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