As the HR Director, you will serve as a strategic partner, working closely with our global Talent team to ensure that the needs of all Critical Mass employees are well-represented. You will play a pivotal role in various stages of the employee life cycle, including performance management, coaching, career development, & driving strategic HR initiatives.

The Human Resources Director will report directly to the VP of Human Resources.

What Youll Do:

 Strategic Partnership: 

• Act as a strategic partner to employees & leaders, providing guidance on internal conflicts, advising on development opportunities, & resolving complex employee relations issues
• Collaborate with account leadership, the Global Talent team, & career developers to enhance employee development & lead global projects
• Support overall organizational staff planning & strategy, working closely with HR Leadership, resource management, & discipline leads

 Performance Management: 

• Collaborate with the Global Human Resources team to ensure timely completion of performance reviews
• Conduct Talent Mapping sessions with account leaders, fostering transparency & proactively outlining career paths for our employees
• Oversee & manage the Human Resources team, supporting their professional development, growth, & effective execution of Human Resources programs & initiatives

HR Operations: 

• Conduct regular reviews of Critical Mass's policies & procedures to identify opportunities for enhancements, ensuring that we consistently meet the evolving needs of our employees
• Educate employees on the appropriate interpretation of policies & procedures, & effectively communicate any updates or changes
• Lead & coordinate efforts with the HR team to ensure seamless execution & communication of new-hire information, employee changes, promotions, & salary increases
• Stay informed about industry events, news, networking opportunities, & employment regulations/laws, keeping our organization up-to-date & compliant
• Collaborate with HR Leadership to establish a structured communication schedule for employees, including regular weekly & monthly meetings. Use internal messaging channels such as Teams to distribute information from the Leadership Team & address individual, group, department, & office-related concerns

Must-Haves:

• Minimum of 3-5 years in senior human resources leadership roles
• Extensive HR experience in a software, agency, or interactive web development environment
• Demonstrated ability to establish trust & inspire confidence across various levels of an organization
• Proven track record of driving pragmatic decision-making in a collaborative, fast-paced, team-based environment
• Strong leadership skills, including the ability to lead, delegate, motivate, mentor, & build high-performing teams
• Exceptional ability to handle conflict, challenging situations, & work effectively with diverse working styles
• Strategic & tactical expertise in organizing & structuring operational activities
• Proficient in mediation, negotiation, & delivering impactful presentations

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, & employee experience possible! Our new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 4 days a week. The ask stems from our want to: 

• Strengthen opportunity for continuous learning 
• Improve collaboration & team relationships 
• Increase employee engagement 

This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.