Fascinated by the future & captivated by technology?
Smart, driven & want to make a difference in the world?
You'll fit right in.
Join a diverse team at Visa, where your individuality fits right in. We can provide the opportunity to shape the payments experience globally. Together, let's transform the way the world pays.
Think you know us?
Our mission is to connect the world through the most innovative, reliable & secure digital payment network that enables individuals, businesses & economies to thrive.
Individuality fuels our brand & our global team - we're proud that we are a talented team of 15,000 individuals with unique backgrounds, perspectives & experiences. Therefore, we understand that you are much more than your day job. We encourage quality of life outside of the office, whether it's taking advantage of agile work schedules or our wellness programs, Visa respects & encourages meaningful work/life balance for everyone.In addition, we offer market leading salary & have a fantastic benefits offering.
So, if you're not satisfied with the status quo, we can satisfy your desire to explore new territory, giving you the runway to really make an impact, whilst connecting you with teams around the world in a truly inclusive culture that celebrates our uniqueness.
If you think you could support Visa as aSenior Director, Sales Training & Enablement,we want to hear from you - together, let's make Visa a great place to work.
The Senior Director, Sales Training & Enablement is a member of Visa University's Market Learning organization reporting to the Regional Head of Learning & Head of Sales Excellence. This role is responsible for the effective creation, enhancement & delivery of Sales/Client facing (product) training, as well as industry & Visa-specific training. This should encompass content design, facilitating engaging live & virtual training programs & conducting 1:1 coaching to drive performance results.
The ideal candidate is passionate about supporting Sales methodology in a multi-faceted function such as consulting, has advanced experience with the sales life cycle, sales technical elements, consultative selling, financial acumen & payments industry. This individual should also have experience with generating revenue, create new business & be able to maximize sales leader & salesperson effectiveness.
This role is also responsible for the management & support of Sales trainers.
Uses knowledge of Sales process & methodologies to design, develop, & implement selling-focused learning solutions aligned with business priorities & initiatives to ensure effective delivery & relevance of content
Serves as Master Trainer for the Sales College responsible for collecting feedback from senior regional stakeholders on Sales curriculum & provides feedback to the Global Sales college to help evolve centralized curriculum.
Contributes to the evolution & application of sales competency models for specific business roles related to selling as well as supporting the development of subject matter experts & VU Faculty
Provides coaching & consulting on curriculum/training design & development to develop impactful, regionally tailored content, blended-training & non-training deliverables that will achieve the goals of the Sales organization
Establishes themselves as a key influencer & subject matter expert by leveraging experience with selling tools, communities & social media platforms that enable learner engagement & connection pre- or post-training sessions.
Builds long-term business relationships with various groups within the organization to ensure sellers/client facing roles have the right skills to excel in their job & the support they need - providing the knowledge, coaching, tools & inspiration
Builds long-term business relationships with various groups within the organization including Sales, Product/Engineering, & Marketing in order to identify internal experts whose knowledge & skills effectively
Builds a strong knowledge of the business, including internal & external trends, & keeps up to date with Visa's business, payments industry & regional nuances.
Support the ROI strategy for key global initiatives & the collection of regional ROI metrics to support that strategy.
Delivers exceptional learning experiences to participants ensuring a minimum NPS of 70 in region, or globally, as required
Champions excellence in facilitation & knowledge to deliver content in a simple & effective way while fostering a safe environment to have productive discussions promoting & inspiring a culture of learning that encourages continuous performance improvement, innovation, & learner engagement
Collaborates with partners across VU to ensure seamless delivery of programs including ensuring that classes are set up, technology & AV requirements are functioning, capturing attendance & driving attendee completion of feedback.
Manages the workload & assignment of Sales & Client facing facilitation across the team.
15+ years' experience in sales with increasing responsibility include leading a sales & client facing team & solution selling in the payments sector, managing & coaching sales & client facing teams, working closely with clients & driving revenue targets, developing sales training programs in a technology company, working with sales organization(s) to develop educational training solutions to improve sales competencies
Passionate about sales & prior sales experience in a worldwide sales organization (e.g. in a technology company)
Passionate about training delivery / experience of delivering training & / or presenting & facilitating content to large groups.
Deep knowledge of the payments business, preferably Visa's products & services & regulatory landscape.
Knowledge of selling tools (e.g. CRM, Seismic, Mindtickle, Portals), process (e.g. account planning) & skills (e.g. solution/consultative selling, storytelling/communication, white boarding, customer development, opportunity development, selling fundamentals)
Strong, polished executive presence & business acumen a must.
Experience working with strategic partners & industry and/or regulator subject matter preferred.
Passion for teaching & facilitation & providing the best learning experiences for learners.
Experience delivering formal or informal learning programs using single channel or blended approaches, including virtual & classroom-based instructor-led training (ILT), peer-to-peer learning, on-the-job learning & eLearning
Proven ability to increase learner engagement in course facilitation, social media & communities.
Ability to comprehend & translate complex technical concepts into terms that are easy to understand for non-industry audiences in an influential & persuasive manner.
Strong communication (written & verbal) & consulting skills.
Strong stakeholder management, relationship management & influencing skills at all levels in an organization.
Comfortable with ambiguity & rapidly changing content & strategies.
Experience quantifying ROI for key initiatives
Based in Londonand requires willingness & ability to travel up to 50% as needed to deliver training.
Fluent English required; additional languages to be added based on regional requirement
Think you have what it takes?
If you are interested in a career that will challenge & inspire you - we'd love to hear from you!
Diversity & Inclusion
Universal acceptance for everyone, everywhere, is not only our brand promise, it's the foundation of our company culture. We foster a feeling of connectedness in the workplace, support diversity of thought, culture & background, fight for important initiatives like Equal Pay & actively work to eliminate unconscious biases that hold us all back.
By leveraging the diverse backgrounds & perspectives of our worldwide teams, Visa is a better place to work & a better business partner to our clients.