See yourself at Twilio

Join the team as our next Network System Administrator L1

Who we are & why were hiring

Twilio powers real-time business communications & data solutions that help companies & developers worldwide build better applications & customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia & Australia. We're on a journey to becoming a global company that actively opposes racism & all forms of oppression & bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

As a Network System Administrator L1 at Twilio, you'll be the first line of defense, responsible for resolving technical issues & providing essential support to our users. This role serves as an entry point into the Network Support team, where you will contribute to issue resolution, triage support requests, & ensure high customer satisfaction.

Responsibilities

• Operate & support the global Twilio IT network infrastructure. 
• Keep track of network assets, including network hardware & software. 
• Monitor the network performance, availability, utilization, throughput & latency, providing measurable metrics to the IT leadership team. 
• Procure & provision network circuits based on the network design.
• Work with network engineers to update network configurations & implement network changes.
• Identify & resolve network issues.
• Respond to incidents, engage in network troubleshooting activities to determine root cause & resolve network issues.
• Learn methods & tools to be used for testing & operating LAN/WAN systems. 
• Create & maintain documentation for network design, IT network standards & process.
• Research on systems upgrade & expansion options to mitigate new release vulnerabilities & known issues.
• Technical Expertise & Escalation:
• Act as an escalation point for the L1 / L2 It support team, providing advanced problem-solving skills with diverse software & hardware systems.
• Work on higher urgency & high-priority escalations.
• Change Management:
• Participate in change management & identify areas of risk for the IT Services team, actively mitigating risks.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, & we encourage everyone who meets the required qualifications to apply. While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required Technical Skills & Experience:

• 3+ years of overall IT experience
• 1+ years of experience with operating campus and/or data center network infrastructure, AWS cloud services & networking
• 1+ years of network administration experience with Cisco routers & switches & Palo Alto Networks firewalls
• 1+ years experience with AWS cloud services & networking administration
• Basic knowledge of IEEE 802 standards & core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing & switching protocols
• Hands on knowledge of network monitoring
• Knowledge of network security to implement security policy for compliance
• Basic skill in WIndows, Mac, Linux client networking
• Experience in troubleshooting network problems at different OSI model layer
• College degree in computer science or equivalent experience
• Advanced understanding & application of data protection regulations.
• Demonstrate an increased commitment to upholding & enforcing privacy standards.
• Lead the implementation of privacy best practices within application development & support processes.
• Integration of advanced privacy considerations into daily tasks & workflows.
• Familiarity with GDPR, CCPA, or other relevant privacy regulations.

Desired Skills & Experience:

• Cisco Certified Network Associate (CCNA) or equivalent
• Installation, management & troubleshooting of Cisco switches, routers & firewalls
• Experience in patching & upgrading Cisco switches, routers & firewalls.
• Setup, management & troubleshooting of VLAN,HSRP,OSPF,BGP.
• Knowledge of Cisco Layer 3 switches & network technology
• Good understanding of network protocols including TCP/IP, DHCP, BGP, OSPF/IS-IS & MPLS related technologies.
• Good understanding of network monitoring protocols & tools, such as SNMP, Sflow/netflow, Telemetry.
• Familiar with data center network architecture, such as CLOS.
• Hands-on experience of major network devices, such as Cisco, Arista, Juniper, H3C, Huawei & other mainstream vendors.
• Self-motivated, good communication & written skills.
• Team player & participate Bytedance network global on-call rotation.
• Bachelor's in Computer Science, Information Science, Engineering, Mathematics, or a related field, or experience equivalent to a Bachelor's degree based on three or more years of work experience

Location

This role is Remote - India

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental & wellness leave, healthcare, a retirement savings program, & much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, & are always up for trying new things. That's why we seek out colleagues who embody our values something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering & donation efforts.

So, if you're ready to unleash your full potential, do your best work, & be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity & Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state & local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities & disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.