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Tessian // machine learning based email security tech
US - East (Remote / Boston Office)    Posted: Monday, May 02, 2022
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Tessian protects every business's mission by securing the human layer

We're building intelligent security that works for human beings as they are, not how security policies would like them to be. Using machine learning technology, Tessian automatically predicts & eliminates advanced threats on email caused by human error - like data exfiltration, accidental data loss, business email compromise & phishing attacks - with minimal disruption to employees' workflow. As a result, employees are empowered to do their best work, without security getting in their way. You can read more about Human Layer Security here.

Tessian has raised a $74m Series C led by renowned security investors, March Capital (Crowdstrike, Knowbe4), with follow-on from Sequoia, Accel, Balderton, Latitude, Okta, Sozo, Citi & Schroder Adveq, to further our mission to secure the human layer.

Founded in 2013, Tessian is backed by world-class venture capital investors, has hubs in San Francisco, Boston, Austin, & London, & is one of the Top-3 2021 Best Places to Work for Women.

Our Support team solves problems. They work closely with customers, commercial teams & engineers to ensure we're removing any potential friction from our customers' use of our product & preventing security events as soon as possible. Crucially they take charge of the proactive investigation & steps to avoid issues before they emerge.

As our Customer Support Director, you'll be responsible for providing exceptional services to our customers across all elements of their journey with Tessian, including supporting pre-sales activities & ongoing support.

You'll be a critical problem-solver with previous experience running customer-facing teams who can work collaboratively internally (with both commercial & technical teams) & externally (from senior stakeholders to IT professionals). You'll be high energy, organised & have amazing communication skills. You'll have a strong aptitude & experience in working in B2B SaaS technology, with a strong desire to further your craft & build out the team around you.

Success will be measured through customer satisfaction & our ability to meet & exceed customer support SLAs. 

This isn't a typical Support role- we're looking for someone to obsess over proactively supporting our customers & driving a consistently high CSAT rating alongside with working with our engineering & product teams to drive self-help workflows & ongoing product improvements.
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