RAPP Mauritius is looking for a Head of Delivery to join our award-winning team.

JOB PURPOSE

The Head of Delivery (HoD) reports to the Managing Director. The HoD is responsible for creating the strategy & delivering the expected results for the organization. S/he has deep understanding of the business & accounts & is able to articulate a unified vision for the project management department. Besides coaching & developing the project management team, s/he is responsible for setting up the appropriate project management ways of working across all accounts. To ensure this they provide insight into the clients business & lead the internal & external teams to optimize results. HoD is also expected to participates in RFP & recruitment processes.

Manages the local PMO. The scope of the role might include global engagements.

Direct reports: PCs & PMs.

MAIN RESPONSIBILITIES / DUTIES

• Be a trusted advisor & consultant for the client for any project management related topic.
• Responsible for creating the strategy of the project management department.
• Responsible to setup & rollout standard project management methodologies & best practices
• Responsible to setup & rollout templates & propose project management tools to enhance efficiency.
• Support project managers in their daily activities by reviewing the ways of working & by providing recommendation where appropriate.
• Participate in RFPs
• Mentor & coach team members of the department & guide with strategic direction.
• Setup personalized improvement plan for project managers.
• Ensure availability of proper training materials for project managers
• Setup & rollout portfolio report for project status
• Identify & mitigate risks, take action & align next steps with the Technical director, Head of QA, Engagement partners & Managing director.
• Foster relationships with Executives & Account Team members & multi-disciplinary teams.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

• Bachelors degree or higher.
• PMP / Prince2 certification will be a high advantage

REQUIRED EXPERIENCE

• 5 or more years of experience in relevant roles. Must include experience in the same or similar industry.
• 2 or more years of previous experience in a program management role.

LANGUAGES

• English level B2.
• French level B1.

SKILLS / COMPETENCIES

Builds networks:

• Builds strong formal & informal networks.
• Maintains relationships across a variety of functions & locations.
• Draws upon multiple relationships to exchange ideas, resources, & know-how.

Drives results:

• Has a strong bottom-line orientation.
• Persists in accomplishing objectives despite obstacles & setbacks.
• Has a track record of exceeding goals successfully.
• Pushes self & helps others achieve results.

Customer Focus:

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds & delivers solutions that meet customer expectations.
• Establishes & maintains effective customer relationships.

Balances stakeholders:

• Understands internal & external stakeholder requirements, expectations, & needs.
• Balances the interests of multiple stakeholders.
• Considers cultural & ethical factors in the decision-making process.
• Acts fairly despite conflicting demands of stakeholders.

Drives engagement:

• Structures the work so it aligns with peoples goals & motivators.
• Empowers others.
• Makes each person feel his/her contributions are important.
• Invites input & shares ownership & visibility.
• Shows a clear connection between peoples motivators & the organizational goals.

Organizational savvy:

• Is sensitive to how people & organizations function.
• Anticipates land mines & plans approach accordingly.
• Deals comfortably with organizational politics.
• Knows who has power, respect, & influence.
• Steers through the organizational maze to get things done.

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

• Desirable: Any certification, course or training in people management, project management, commercial or product development.

SUPERVISORY RESPONSIBILITIES

• PCs & PMs. Total direct reports: 10-20

WORK ENVIRONMENT DEMANDS

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, & filing cabinets.
• May be requested to work overtime and/ or to travel for special projects.
• Extensive use of monitor, keyboard or mouse.