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Rapp // innovators, integrators & implementers
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RAPP Mauritius is looking for a Head of Delivery to join our award-winning team.


The Head of Delivery (HoD) reports to the Managing Director. The HoD is responsible for creating the strategy & delivering the expected results for the organization. S/he has deep understanding of the business & accounts & is able to articulate a unified vision for the project management department. Besides coaching & developing the project management team, s/he is responsible for setting up the appropriate project management ways of working across all accounts. To ensure this they provide insight into the clients business & lead the internal & external teams to optimize results. HoD is also expected to participates in RFP & recruitment processes.

Manages the local PMO. The scope of the role might include global engagements.

Direct reports: PCs & PMs.


  • Be a trusted advisor & consultant for the client for any project management related topic.
  • Responsible for creating the strategy of the project management department.
  • Responsible to setup & rollout standard project management methodologies & best practices
  • Responsible to setup & rollout templates & propose project management tools to enhance efficiency.
  • Support project managers in their daily activities by reviewing the ways of working & by providing recommendation where appropriate.
  • Participate in RFPs
  • Mentor & coach team members of the department & guide with strategic direction.
  • Setup personalized improvement plan for project managers.
  • Ensure availability of proper training materials for project managers
  • Setup & rollout portfolio report for project status
  • Identify & mitigate risks, take action & align next steps with the Technical director, Head of QA, Engagement partners & Managing director.
  • Foster relationships with Executives & Account Team members & multi-disciplinary teams.



  • Bachelors degree or higher.
  • PMP / Prince2 certification will be a high advantage


  • 5 or more years of experience in relevant roles. Must include experience in the same or similar industry.
  • 2 or more years of previous experience in a program management role.


  • English level B2.
  • French level B1.


Builds networks:

  • Builds strong formal & informal networks.
  • Maintains relationships across a variety of functions & locations.
  • Draws upon multiple relationships to exchange ideas, resources, & know-how.

Drives results:

  • Has a strong bottom-line orientation.
  • Persists in accomplishing objectives despite obstacles & setbacks.
  • Has a track record of exceeding goals successfully.
  • Pushes self & helps others achieve results.

Customer Focus:

  • Gains insight into customer needs.
  • Identifies opportunities that benefit the customer.
  • Builds & delivers solutions that meet customer expectations.
  • Establishes & maintains effective customer relationships.

Balances stakeholders:

  • Understands internal & external stakeholder requirements, expectations, & needs.
  • Balances the interests of multiple stakeholders.
  • Considers cultural & ethical factors in the decision-making process.
  • Acts fairly despite conflicting demands of stakeholders.

Drives engagement:

  • Structures the work so it aligns with peoples goals & motivators.
  • Empowers others.
  • Makes each person feel his/her contributions are important.
  • Invites input & shares ownership & visibility.
  • Shows a clear connection between peoples motivators & the organizational goals.

Organizational savvy:

  • Is sensitive to how people & organizations function.
  • Anticipates land mines & plans approach accordingly.
  • Deals comfortably with organizational politics.
  • Knows who has power, respect, & influence.
  • Steers through the organizational maze to get things done.


  • Desirable: Any certification, course or training in people management, project management, commercial or product development.


  • PCs & PMs. Total direct reports: 10-20


  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smartphones, photocopiers, & filing cabinets.
  • May be requested to work overtime and/ or to travel for special projects.
  • Extensive use of monitor, keyboard or mouse.

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