S'more about the team

Were seeking a detail-oriented & collaborative Product Operations Specialist to help drive the success of key product initiatives across our HelloFresh & Chefs Plate brands. In this role, youll play a vital part in ensuring our customer-facing contentboth print & digitalis accurate, engaging, & aligned with brand standards. Reporting to the Manager, Product Operations, youll orchestrate key digital assets such as photography & menu content, partnering closely with our offshore team to ensure seamless & timely execution of weekly responsibilities.

Beyond day-to-day execution, youll also contribute to backlog projects that support the evolution & innovation of our brands, helping to identify & implement process improvements that drive efficiency & scalability. By collaborating across internal & global teams, your work will directly enhance the customer experience & support HelloFreshs mission to deliver high-quality meals.

Lettuce share what this role will be responsible for

• Content & Quality Management: Oversee weekly recipe & menu content workflows, ensuring high-quality, accurate, & engaging customer-facing materials (print & digital).
• Process Optimization & Tech Support: Drive workflow efficiency by identifying & addressing operational bottlenecks in collaboration with cross-functional teams. Leverage internal tools, resolve system bugs, & support critical technical issues.
• Internal Tool Expert: Serve as a key expert in internal tools & content systems, using this expertise to support teams, optimize processes, & champion continuous improvement initiatives.
• Project & Change Management: Lead or contribute to key Product projects, including new product development (NPD), experimentation, & process rollouts. Apply change management strategies to drive efficiency & scalability.
• Cross-Functional & Global Collaboration: Act as the main point of contact for weekly operations, partnering with offshore teams & internal stakeholders. Oversee the Canadian photo briefing process to maintain consistency & content accuracy.
• Data Management & Insights: Manage recipe databases & content systems, execute data clean-up tasks, & analyze datasets to uncover insights that guide product & process decisions.
• All other duties, as assigned 

Sound a-peeling? Here's what we're looking for

• 23 years of experience in a fast-paced, dynamic environment (bonus points for experience or education in food, content editing, or related fields).
• Strong attention to detailyou notice the small things that others might miss.
• Excellent communication & collaboration skills; able to clearly escalate issues, work cross-functionally, & liaise with stakeholders across levels, including leadership.
• Advanced proficiency in Google Sheets, including complex formulas & data manipulation; experience building or improving internal tools & dashboards.
• Strong organizational & time management skills, with the ability to juggle multiple priorities & weekly deadlines.
• Proactive & solutions-orientedyou take ownership, anticipate challenges, & continuously look for ways to improve processes.
• Comfortable working independently, with strong critical thinking & problem-solving skills.
• Experience with SQL or a strong interest in learning is considered a valuable asset.

Lets cut to the cheese, this is why you'll love it here

• Box Discount - Amazing discounts on 1 box per week! 75% discount on weekly HelloFresh & Chefs Plate meal kits AND 50% off weekly Factor meal box.
• Health & Wellness - Health & Dental benefits from day 1, a Health Spending Account, unlimited access to the Headspace app to meet your self-care needs, & 25% discount on GoodLife fitness memberships!
• Vacation & PTO - Time off is also an important part of self-care! We offer generous vacation & PTO to help you create a good work-life balance. 
• Family Benefits - A parental leave top-up program for expectant parents.
• Growth & Development - We support your career progression, provide development opportunities, & invest in your continued learning through our organization wide L&D fund.
• Work Hard & Have Fun - From team socials to engaging company days, youll have plenty of opportunity to experience the fun!
• Diversity & Inclusion Initiatives - With impactful ERGs like FreshPride, Women Empowered & LIMES, we are committed to our diversity, equity & inclusion efforts.
• Food Puns - this one is kind of a big dill if you havent already noticed. We even have some punny meeting room names!

Flexible Hybrid Approach

At HelloFresh, we know that flexible work arrangements are essential in enabling you to do your best work, while balancing your personal & life needs. Offering remote work flexibility, along with the opportunity to interact & collaborate in the office are all a part of creating a great employee experience. 

To meet these needs, we are pleased to provide Flexible Hybrid work. Flexible Hybrid is a people-first approach that is based on choice, trust, personalization, & empowers teams to choose when & how often they work from the office & work from home, in addition to team days & company days. This means a minimum of 2 days in office per week, with most teams in office between 2-3 days a week.

#LI-HYBRID

Working Conditions

Its no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process. 

Interested in joining the HelloFresh team? Dont be chai, apply! Submit your application in PDF format today.