About SecurityScorecard:

SecurityScorecard is the global leader in cybersecurity ratings, with over 12 million companies continuously rated, operating in 64 countries. Founded in 2013 by security & risk experts Dr. Alex Yampolskiy & Sam Kassoumeh & funded by world-class investors, SecurityScorecards patented rating technology is used by over 25,000 organizations for self-monitoring, third-party risk management, board reporting, & cyber insurance underwriting; making all organizations more resilient by allowing them to easily find & fix cybersecurity risks across their digital footprint. 

Headquartered in New York City, our culture has been recognized by Inc Magazine as a "Best Workplace, by Crains NY as a "Best Places to Work in NYC," & as one of the 10 hottest SaaS startups in New York for two years in a row. Most recently, SecurityScorecard was named to Fast Companys annual list of the Worlds Most Innovative Companies for 2023 & to the Achievers 50 Most Engaged Workplaces in 2023 award recognizing forward-thinking employers for their unwavering commitment to employee engagement.  SecurityScorecard is proud to be funded by world-class investors including Silver Lake Waterman, Moodys, Sequoia Capital, GV & Riverwood Capital.

About the Role:

We are seeking a skilled & detail-oriented Technical Writer to join our Product team & support MAX, our flagship managed cybersecurity service. In this role, youll be responsible for creating clear, concise, & accurate documentation that enables internal teams, customers, & partners to effectively understand & use MAX. You'll collaborate closely with Product Managers, Engineers, & Customer Success to develop user guides, release notes, technical FAQs, & process documentation.

Key Responsibilities:

• Create, edit, & maintain technical documentation for MAX, including product guides, onboarding materials, runbooks, release notes, knowledge base articles, & internal SOPs.
• Translate complex cybersecurity concepts & managed service workflows into easy-to-understand content tailored to different audiences (technical & non-technical).
• Work closely with Product, Engineering, Security Operations, & Customer Success to ensure documentation is complete, accurate, & aligned with product updates.
• Contribute to the development of training & enablement materials for internal stakeholders & end users.
• Establish & maintain a consistent tone, structure, & style across all MAX documentation.
• Proactively identify documentation gaps & continuously improve content based on user feedback & product evolution.

Required Qualifications:

• 5+ years of experience as a technical writer, preferably in a SaaS, cybersecurity, or managed services environment.
• Batchelor's degree
• Proven ability to write for both technical & non-technical audiences.
• Familiarity with cybersecurity concepts, SOC operations, or security tooling preferred.
• Excellent written & verbal communication skills.
• Strong project management skills & the ability to work independently & cross-functionally in a fast-paced environment.
• Experience with documentation platforms such as Confluence, GitHub, Notion, or similar tools.

Preferred Qualifications:

• Experience documenting APIs, integrations, or product architectures.
• Familiarity with ITIL or other service management frameworks.
• Background in journalism, English, technical communication, or a related field.

Benefits:

Specific to each country, we offer a competitive salary, stock options, Health benefits, & unlimited PTO, parental leave, tuition reimbursements, & much more!

The estimated total compensation range for this position is $160,000 - $200,000 (base plus bonus). Actual compensation for the position is based on a variety of factors, including, but not limited to affordability, skills, qualifications & experience, & may vary from the range. In addition to base salary, employees may also be eligible for annual performance-based incentive compensation awards & equity, among other company benefits. 

SecurityScorecard is committed to Equal Employment Opportunity & embraces diversity. We believe that our team is strengthened through hiring & retaining employees with diverse backgrounds, skill sets, ideas, & perspectives. We make hiring decisions based on merit & do not discriminate based on race, color, religion, national origin, sex or gender (including pregnancy) gender identity or expression (including transgender status), sexual orientation, age, marital, veteran, disability status or any other protected category in accordance with applicable law. 

We also consider qualified applicants regardless of criminal histories, in accordance with applicable law. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or accommodation due to a disability, please contact talentacquisitionoperations@securityscorecard.io.

Any information you submit to SecurityScorecard as part of your application will be processed in accordance with the Companys privacy policy & applicable law. 

SecurityScorecard does not accept unsolicited resumes from employment agencies.  Please note that we do not provide immigration sponsorship for this position.   #LI-DNI