RAPP Chicago is looking for a Marketing Operations Specialist to join our award-winning Account Leadership team.

WHO WE ARE:

We think too much marketing isnt us. Its mass markets, not audiences of one. Homogenous groups to be targeted, not individuals to be inspired. Segments to reach, not people with their own ideas & ambitions. Its one size fits all, & its dull.

When it comes to individuals, were fierce. We stand up for individuality. We speak up against bland, broad-brush generalizations. We fight for solutions that adapt to the individuals needs, beliefs, behaviors, & aspirations. And we commit to doing this in every aspect of our work for clients & their consumers.

We actively foster an inclusive workplace where diversity & individual difference are valued & leveraged to achieve the agencys vision. And most importantly, we value every individuals wellbeing.

We are Fiercely Individual.

HOW WE DO IT:

At RAPP, we are fiercely focused on the individual & how we can create value from every individuals experience with a brand. We do this across three capability areas: customer-centric consulting, creativity that inspires action & customer experience management.

Our data analysts know who that person is. Our strategists understand what is needed. And our award-winning technologists & creatives know how to get it to them.

RAPP is an integral part of Omnicoms Precision Marketing Group, comprising 4,000 creatives, technologists, strategists, & data & marketing scientists across 40 global markets. 

YOUR ROLE:

Serve as subject-matter-expert on U.S. Army marketing operations, technology, ecosystem, lead collection, & data processing. Ensure marketing operations & data strategies comply with client business objectives & operational needs. Educate, train, & assist end-users on marketing technology. Setup, maintain, optimize, & troubleshoot Army marketing systems & lead collection applications. Serve as subject-matter-expert on all phases of the Army journey, from lead collection to accession, for all Army missions. Monitor systems, processes, & data collection for irregularities & collaborate with technical teams to solve issues. Oversee Army Contact Center operations.

YOUR RESPONSIBILITIES:

• Serve as the subject-matter-expert on marketing operations, technology, ecosystem, lead collection, & data processing.
• Collaborate with stakeholders to ensure data collection & processing strategies align with clients business objectives & operational needs.
• Educate, train, & assist end-users on marketing & lead collection applications.
• Build strong relationships with Army client, Accession partners, & agency partners.
• Monitor Contact Center operations for contractual compliance & quality assurance.
• Collaborate with cross-functional teams to implement updates to data collection tools, integrations, processes, & business logic to support operational requirements.
• Setup, optimize, maintain, & troubleshoot Army marketing applications.
• Monitor & analyze data systems & processes, to identify trends & anomalies, & provide innovative recommendations & insights that inform decision-making.
• Collaborate with cross-functional teams to solve complex issues impacting marketing operations, technology, lead collection or data processing.
• Support technical/data teams with administrative tasks & coordination meetings.
• Serve as subject-matter-expert on all phases of the Army lead journey, from lead collection to accession, for all Army missions.
• Document marketing operations ecosystem, processes, business logic, & procedures.

REQUIREMENTS:

• Experience working with data, technology, or call center operations.
• Advanced skills with Excel, SQL, scripting, macros, or formulas.
• Strong understanding of data governance & methodologies.
• Strong communication skills, as well as strong training & presentation skills.
• Experience with technical writing/documentation, with a strong attention-to-detail.
• Knowledge of U.S. Army Recruiting (USAREC) systems & processes a big plus.
• Experience prioritizing demands from multiple stakeholders.
• Strong analytical & problem-solving abilities, with a data-driven mindset.
• A proactive, innovative, self-starter with the ability to work independently.
• Results-oriented mindset, with a focus on continuous improvement.
• Experience working with high performing teams in demanding environments.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

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Our hybrid work model:

RAPP's current hybrid model is designed to enable in-person connections & collaboration that is core to our culture, while also supporting flexibility for all employees. As such, we have the option to work from home two days per week, if we'd like. 

RAPP provides a competitive salary & comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Healthcare & Dependent Flexible Spending Accounts, vacation, sick, & personal days & positive activism days, paid parental leave & disability benefits. For more information regarding Omnicom benefits, please visit www.omnicombenefits.com. A reasonable estimate of the salary for this role, at the time of posting, is $55,000 - $66,000. This range is specific to Chicago & multiple factors are considered in making compensation decisions including, but not limited to: skill set, experience & training, certifications; etc. This is an exempt position. If your requirements fall outside of this range, you are still welcome to apply.

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.