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Curalate is leader in new breed of marketing tools for visual web, Pinterest, Instagram, Tumblr & Facebook.
 
New York City    Posted: Thursday, December 27, 2018
 
   
 
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JOB DETAILS
 

Curalate is looking for an experienced & passionate manager to provide direction & personal development to our Client Solutions team. You should have a peoples first mentality, & enjoy helping people reach their full potential. We work with some of the most notable brands in the world, where providing the best service & experience possible is a requirement.

If you love caring for clients, building processes, & leading a fun & driven team - this could be a great role for you!

Responsibilities:

  • Develop processes to ensure clients are successfully onboarded & trained throughout their journey with Curalate.
  • Provide personal development & career pathing to your team members.
  • Provide creative strategies to grow existing business & drive platform adoption, tying the Curalate platform to client business objectives
  • Work closely with other leaders within the Client Experience department to define & execute on quarterly OKRs.
  • Help the team to think creatively to drive platform adoption in order to help clients achieve their business objectives.
  • Become the go-to-person for product expertise & act as the main point of escalation for client issues
  • Stay abreast of industry trends & make recommendations on how we can improve our products & services.

About you:

  • You have a minimum of 4+ years of experience in a client-facing position in tech/digital media/startups/SaaS
  • Youve successfully managed a team & facilitated their career growth & professional development
  • You have a passion for providing an amazing client experience
  • You are extremely process oriented & enjoy rolling up your sleeves to any challenge
  • You are have strong communication skills
  • Youre able to juggle multiple tasks & priorities with ease
 
 
 
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