BetterCloud is the leading SaaSOps platform that enables IT professionals to discover, manage & secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, & Square now rely on BetterCloud to automate processes & policies across their cloud application portfolio.

A pioneer of the SaaSOps movement, BetterCloud has built a community of more than 45K IT professionals who are embracing the new role of SaaSOps within IT organizations. The company launched the first-ever annual SaasOps-focused conference, Altitude, & publishes annually the definitive market research report, State of SaaSOps, on the market & category.

BetterCloud is headquartered in New York City with offices in San Francisco, CA & Atlanta, GA.  The company's total amount raised to date is $187 million. Investors include Warburg Pincus, Accel, Bain Capital Ventures, Flybridge Capital Partners, & Greycroft Partners.

Were looking for a Solutions Engineer, Strategic to collaborate closely with the Sales & Customer Success organizations as well as partners throughout the world. This person will assist in architecting a solution to meet the customer's application discovery, management, security, & technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, & work to educate both our internal teams as well as our customers teams on best practices around deploying our solutions within their environment.

Requirements

• 5+ years of experience in a customer facing Solutions Engineering capacity. 
• Strong familiarity with SaaS applications such as G Suite, Okta, Microsoft 365, Box, & Dropbox, preferably on an administrative level, as well as REST APIs.
• Ability to think critically & logically under pressure & to quickly communicate complex ideas around a technical topic.
• Have the ability to quickly learn new technical concepts & be self-directed in your learning.
• A positive attitude towards change & ability to adapt.
• Ability to handle customer situations with empathy & ownership

Responsibilities

• Serve as trusted advisor to our prospects & customers throughout the sales process & entirety of the customer lifecycle.
• Understand customer requirements & communicate the business value of solving technology problems using BetterCloud.
• Facilitate solutions discovery, solutions overview, technical deep-dives, & solutions validation sessions with customers.
• Prepare demos & Proof of Concepts (POCs) to demonstrate various use cases for BetterClouds Platform.
• Execute the delivery of POCs for customers that have more complex use cases,  to illustrate product capabilities & how they align specifically with customer objectives
• Build relationships with customers by serving as the technical liaison for both sales & success teams.
• Participate in responding to RFIs / RFPs that highlight BetterCloud can meet & exceed customer requirements.
• Distill & communicate customer needs & product feedback to Product Management, Engineering, Marketing & Sales.

Compensation | Benefits 

• Competitive salary & stock options
• Full benefits package
• Career growth with an industry innovator 
• Certification in relevant SaaS application (G-Suite, Office 365, Okta, Box, etc) 

BetterCloud is an Equal Opportunity Employer, including disabled & vets.