As an Integration & Implementation Specialist, you will be providing quality & timely integration & implementation support to K-12 educational institutions. Working in partnership with Sales, Customer Success, Product, & Account Management teams, youll help build scalable strategies to successfully onboard new clients, & integrate Newselas instructional platform with other educational technology solutions. As a key driver for customer success, youll do everything from daily client calls & documentation support, to suggesting & drafting new workflows that make client onboarding as seamless & delightful as possible.
Why Youll Love This Role:
In this role, you will play an important role in helping lay the framework for the large client implementation playbooks as we continue to expand our client base at the state, district, & school levels. Leveraging your love of systems building & process standardization, you will get to build relationships with the key decision-makers in school districts, & map client feedback & success to influence Newselas future product development.
Why Well Love You:
You have 1+ years successfully implementing technologies & onboarding clients, ideally either at an EdTech company or within school districts. You are able to both identify opportunities that positively impact the business, as well as execute to make them a reality. Thoughtful, clear communication is your specialty; you can translate technical communication across cross-functional teams & complex client organizations to effectively steer clients through implementation & adoption. You are also familiar with School Information Systems (i.e. PowerSchool, Infinite Campus, Skyward), Learning Management Systems (i.e. Canvas, Schoology, BlackBoard) & SSO Portals (i.e. Clever, Classlink). You have a track record of performance & successful implementation across multiple concurrent projects. You also have a desire to self-reflect, give/receive feedback & continuously improve. You consistently exercise excellent judgement, integrity, & commitment to personal responsibility & accountability, & are able to handle multiple, shifting, & competing priorities.
One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child learns differently, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments & tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds & interests of their students. Since we started in 2013, weve established a presence in 90% of U.S. K-12 schools & over 2.5M teachers & 37M students have registered with Newsela.