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Oscar Health // health insurance
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Hi, we're Oscar. We're hiring a Workforce Operations Manager to join our Production Center of Excellence team.

Oscar is the first health insurance company built around a full stack technology platform & a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.

About the role

The Manager, Workforce Management (WFM) is responsible for key business results through their oversight of production planning. The Manager plays a critical role to optimize scheduling & ensure production teams have the correct resources to meet the needs of our customers.

You will report into the Associate Director, Production Control.

This is a hybrid role in our Tempe, Arizona office. You will work part of the time in the office & part of the time remote / work-from-home. #LI-Hybrid

The base pay for this role is: $84,240- $110,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program & annual performance bonuses.

Responsibilities

  • Provides full leadership & supervisory responsibility for Oscar's workforce command center operations including engagement, performance management, & hiringResponsible for real time monitoring of volume, staff performance, & systems as well as decision making authority to re-balance resources to achieve daily KPI success
  • Applies disciplinary expertise & operational rigor to provide strategic recommendations regarding changes to improve performance & the customer experience
  • Understand & communicate how this impacts business targets
  • Serves as the resident expert on Oscar's workforce management tools & capabilities
  • Oversees technology & process improvements to ensure the highest level possible customer satisfaction & cost effectiveness
  • Compliance with all applicable laws & regulations
  • Other duties as assigned

Qualifications

  • 4+ years of experience in forecasting, capacity planning, & real-time workforce management (100+ employee population)
  • 2+ years of experience leading or supporting a team within a production environment
  • 1+ year experience facilitating or presenting in company meetings
  • 1+ year experience scoping & delivering projects

Bonus Points

  • Contact center, distribution center, or manufacturing experience
  • Proficient with phone system reporting & WFM systems (Five9, Clearview, Verint, Nice, IEX, Cisco) as well as Google Workspace
  • Experience leading a virtual team

This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives..

Pay Transparency: 

Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience.

Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.

Reasonable Accommodation:

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

 
 
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