Events  Deals  Jobs 
    Sign in  
ACV Auctions // online auto auctions
Buffalo, NY    Posted: Tuesday, June 08, 2021
Apply To Job

ACV Auctions is the leading dealer-to-dealer, online automotive marketplace in the nation. We bring transparency to every transaction from start to finish, ensuring peace of mind & value for our customers. We do this with a combination of the industrys best technology & the worlds best people. As a result of our teams tireless effort & dedication, were growing at a staggering rate. ACV is attracting new people from widely different backgrounds & geographies who are invested in the genuine belief that we are creating something special.

Who we are looking for

ACV Auctions is looking for a Technical Support Associate to help support the organization by triaging, escalating & resolving incidents & technical requests involving our internal platform & systems. The successful candidate must possess excellent communication & customer service skills as well as a demonstrated ability to follow through on tasks, pay attention to details, & work independently as well as part of a team, sometimes amid ambiguity. The Tech Support Admin will be part of a team serving as a liaison between our customers & the business & engineering organizations. 

What you will do

  • Monitor incoming Help Desk tickets & accurately categorize & prioritize incidents
  • Provide first level technical support to users of ACVs auction platform & associated systems; responding to support queries either in-person or remotely via phone, text message, email, Slack & other remote support tools
  • Gather information to identify & assess the nature of incidents
  • Record incidents in support ticketing system to maintain a log for escalation to other teams
  • Escalate complex issues to higher-level technical resources as needed
  • Develop & maintain both internally & externally facing documentation
  • Other duties as assigned

What you will need

  • Excellent customer service skills, including the ability to be empathetic, accurate, compassionate, responsive, resourceful, & conscientious
  • Ability to take ownership of user interactions & be proactive when dealing with user issues
  • Ability & desire to learn new technologies & skills
  • Excellent written & verbal communication skills
  • Ability to present & discuss technical information in a way that establishes rapport & gains understanding
  • Ability to deal tactfully with persons in authority, co-workers, & members of the public
  • Familiarity with tools such as G-Suite, Slack & Zendesk is a plus

 ACV Auctions is an equal opportunity employer (EOE) & all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


Apply To Job
© 2021 GarysGuide      About    Feedback    Press    Terms