About Viator

Viator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to exploreeverything from simple tours to extreme adventures (and all the niche, interesting stuff in between)making memories that will last a lifetime has never been easier. With industry-leading flexibility & last-minute availability, it's never too late to make any day extraordinary. Viator. One app, 300,000+ travel experiences youll remember.

The Viator UX team is seeking an experienced & enthusiastic Senior Content Designer/UX Copywriter to enhance the user journey through our range of experiences. Your role will encompass crafting clear, concise, & user-centric copy that guides & informs users. Collaborating closely with cross-functional teams, you'll be a driving force in ensuring the seamless fusion of design & content to create an unmatched user experience. You will be part of a dynamic, fun, & energetic team where you can immediately make meaningful contributions & grow as a senior product management leader.

What Youll Do

• Craft compelling & user-focused copy that drives engagement, conversion, & brand loyalty.

• Collaborate with UX designers, product managers, & researchers to align copy with user needs, business goals, & brand voice.

• Develop product descriptions, microinteractions, tooltips, error messages, & other interface copy elements that guide users seamlessly through their journey.

• Develop & execute a cohesive content strategy that enhances user comprehension & engagement.

• Deeply understand user personas, needs, & pain points to tailor content that resonates with their expectations & motivations.

• Maintain consistency in tone, language, & messaging that aligns with our brand identity across the user journey.

• Participate in design reviews & provide input to ensure content & design coherence.

• Participate in usability testing & leverage insights to refine & optimize copy for enhanced user comprehension & engagement.

• Optimize the performance of UX copy via user testing & data validation.

Skills & Experience

• Bachelor's degree in English, Journalism, Communications, Design, or related fields (Master's preferred).

• A minimum of 5 years of experience in UX Writing or a related field. 

• A portfolio showcasing UX-focused writing samples & style guidelines.

• A track record of improving conversion rates through effective content strategies, including A/B testing & data-driven decision-making.

• Comfortable using data to influence content & UX.

• Outstanding communication skills, a collaborative mindset, & an ability to thrive in a fast-paced, dynamic environment.

• Outstanding organizational & multitasking capabilities to successfully meet tight deadlines & manage multiple projects concurrently.

• Skillful at breaking down intricate terminology or concepts into accessible, everyday language.

• Ability to receive feedback & use it constructively

Perks of Working at Viator

• Competitive compensation packages, including base salary, annual bonus, & equity.
• Work your way with flexibility to suit your lifestyle. We take a remote-friendly approach to collaboration, with the option to join on-site as often as youd like in select locations. 
• Flexible schedule. Work-life balance is ingrained in our culture by design. Trust & accountability make it work.
• Donation matching. Give back? Give more! We match qualifying charitable donations annually.
• Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs.
• Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you.
• Travel perks. We believe that travel is employee development, so we provide discounts & more.
• Employee assistance program. Were here for you with resources & programs to help you through lifes challenges.
• Health benefits. We offer great coverage & competitive premiums.

Our Values

We aspire to lead; Were relentlessly curious;... want to know more? Read up on our values: 

• We aspire to lead. Tap into your talent, ambition, & knowledge to bring us & you to new heights.
• Were relentlessly curious. We push beyond the usual, the known, the thats just how its done.
• Were better together. We learn from, accept, respect, support, & value one another & are creating something remarkable in the process.
• We serve our customers, always. We listen, question, respond, & strive for wow moments.  

We strive for better, not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes, iterate, improve, & grow.

The salary range for this role is $85,000 to $115,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range. An employees pay position within the wage range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, sales or revenue-based metrics, & business or organizational needs. This compensation range may also be modified in the future.

If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request . Please include the job requisition number in your message.

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