Job Title: Associate Manager, Client Operations

Location: Mumbai, Bangalore, New Delhi

Job Summary: The Associate Manager, Client Operations will work in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, & end-of-campaign reconciliation. The role requires someone who can achieve completion of work against deadlines, is highly organized, & has a strong eye for detail. This role aims to help enable increased scale, productivity, & customer centricity by in-market & specialist teams.

Key Responsibilities:

• Provide direct supervision to a team of individual contributors in the APAC region.
• Support for operational tasks such as data auditing, compiling tracking systems, & ad hoc projects.
• Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively through to end-of-campaign reconciliations.
• Ensure the quality of services & solutions, including satisfactory resolution of all support requests, & troubleshooting of all reporting or data issues.
• Administer company policies & processes that directly affect subordinate employees.
• Frequently interact with department & cross-department peer groups.
• Work on issues where analysis of the situation or data requires review of relevant factors.
• Exercise judgment within defined processes & policies to determine appropriate action.
• Management and/or participation in ongoing product & process improvement initiatives.

Qualifications:

• Minimum of 4 years of experience in a related field.
• Strong understanding of operational processes & procedures.
• Excellent analytical & problem-solving skills.
• Ability to exercise judgment within defined processes & policies.
• Strong collaboration & communication skills.
• Experience in supervising & managing a team.
• Ability to recommend & implement process improvements.

Preferred Qualifications:

• Experience in the AdTech ecosystem or a related industry.
• Knowledge of DoubleVerify's products & value proposition.
• Experience working in a global or regional role.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women & other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but youre not sure that you check every box, apply anyway!