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Role Description
At Dropbox, we believe in simplifying the way people work together. We provide a range of innovative cloud & AI-based solutions to empower individuals & businesses to collaborate, scale, & grow.
As a Senior Engineering Manager within the Commerce organization, you will lead one of Dropboxs most business-critical platforms: our internal sales infrastructure. This team owns our Salesforce CRM, CPQ, Billing, & Reseller Portal systems powering the entire managed sales motion from lead creation to deal close to provisioning & revenue recognition.
Impact Areas: You will play a crucial role in areas such as sales process modernization, provisioning architecture, reseller platform development, & operational resilience. Youll work at the intersection of engineering, sales, finance, & customer support driving change that directly impacts Dropboxs top-line ARR & enterprise growth strategy.
What You Will Gain: In this role, youll gain deep exposure to Dropboxs GTM stack, partner with senior business leaders across Sales, Finance, & Legal, & influence the platform strategy behind our $300M+ B2B sales motion. Youll have the opportunity to evolve a hybrid team of full time & contract engineers into a product-driven, resilient engineering organization while scaling both the systems & the people behind them.
Our Engineering Career Framework is viewable by anyone outside the company & describes whats expected for our engineers at each of our career levels. Check out our blog post on this topic & more here.
Responsibilities
- Own & evolve technical architecture supporting the entire managed sales funnel from lead routing & quoting to provisioning, billing, & revenue operations
- Partner closely with Enterprise Sales, Commercial Strategy & Ops, Finance, & Legal to deliver scalable solutions that enable global growth & reduce operational friction
- Drive results by identifying impactful opportunities & ensuring long-term growth & customer impact
- Inspire your team with a clear direction, fostering an environment where innovation flourishes & bold ideas are encouraged
- Foster talent development by supporting personal growth, career advancement, & diverse hiring practices
- Cultivate a collaborative & inclusive culture, championing team members & upholding our company values
- Ensure software & architecture excellence through quality feedback, risk mitigation, & alignment with technical strategy & business goals
Requirements
- BS, MS, or PhD in Computer Science or a related technical field involving coding (e.g., physics or mathematics) or equivalent technical experience
- 10+ years of software engineering experience, with at least 5+ years in direct management roles.
- Experience managing other Engineering Managers
- Ability to lead hybrid teams with a mix of full time & contract engineers across multiple geographies
Many teams at Dropbox run Services with on-call rotations, which entails being available for calls during both core & non-core business hours. If a team has an on-call rotation, all engineers on the team are expected to participate in the rotation as part of their employment. Applicants are encouraged to ask for more details of the rotations to which the applicant is applying.
Preferred Qualifications
- Experience working with or adjacent to CRM, CPQ, Billing, or workflow automation platforms
- Experience supporting Sales, Revenue, or Finance systems at a SaaS company or enterprise software environment
- Background in subscriptions, billing, or payments domains, particularly in systems that handle monetization at scale
- Familiarity with Salesforce ecosystem (CRM, CPQ, Billing)
Compensation
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