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Critical Mass // digital experience design agency
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As a Project Manager, you are a strategic thinker who loves learning everything there is to know about a clients brand, business, tech & customer. You have experience working with multidisciplinary teams, & you know what it takes to deliver a digital experience that can improve the lives of customers & surpasses the goals of clients. Both the client services & project delivery worlds are successfully navigated by your proactive communication of project statuses, issues, & opportunities to clients. You will plan, schedule, & control all project activities toward these objectives, applying technical, theoretical & leadership skills to satisfy project requirements, while building positive professional relationships with clients & associates.

You will:

  • Develop & execute project plans according to established procedures, channels, & success expectations
  • Contribute to continual process & people management innovation, supporting effective delivery of solutions
  • Establish clear project parameters supporting the success of all internal & client team members
  • Understand & communicate client business needs to the internal team & clients where required
  • Promote high standards of professional integrity on all proposed & actual client business solutions
  • Provide & promote high standards of professionalism & leadership both within & outside the organization, appropriately representing Critical Mass business philosophies, protocols, & standards
  • Negotiate, define, communicate, & manage the scope of the project, typically holding responsibility for authoring project DSOWs
  • Create & maintain a project schedule, which defines activities, sequence, dependencies, work effort, duration, & associated resource requirements
  • Forecast, track & manage project budgets, POs, & invoices
  • Define & monitor quality standards on all project deliverables
  • Plan & manage internal & external project communications, ensuring effective exchange of project information & deliverables
  • Identify, analyze, prioritize, mitigate, & communicate project risks & issues
  • Foster a positive, team-oriented environment that promotes high quality work
  • Participating in client, vendor, & internal meetings
  • Collaborate with discipline leaders for project estimation & resource allocation

You have:

  • 2-4 years-experience managing a variety of digital project types; site builds, content management systems, marketing campaigns, microsites, & maintenance. Ideally experience will include supporting over each phase of the product delivery lifecycle from requirements capture through to post live support
  • Proficiency in MS Office, Smartsheet, & Keynote
  • Experience with collaboration & issue tracking tools such as Box, Jira, & Confluence
  • Strong understanding of how to manage & control project scope, schedule, budget, & resource management / reporting & change management, project roadmap development, & revenue forecasting
  • Experience in team management & client communications
  • Organizational skills with strong attention to detail
  • Excellent communication skills & are responsive to feedback
  • Strong leadership & decision-making skills to facilitate effective task & resource management
  • Demonstrated communication, presentation, management, facilitation, & negotiation skills
  • A solutions-oriented mindset with the ability to lead by example
  • The ability to stay focused on driving goals, even in high-pressure situation
  • Creative thinking & problem solving skills

What We Offer:

  • Global maternity & parental leave
  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, & flex days
  • Access to online services for families & new parents
  • Extensive winter holiday office closures
  • Summer Fridays (off at 3:00 PM local time every Friday)
  • Diversity & Inclusion Board with 13 affinity groups
  • Internal learning & development programs
  • Enterprise-wide employee discounts

The Talent Team at Critical Mass is focused on ensuring we provide the best training, mentorship, & employee experience possible! CM new hires & employees are the future of our organization, & we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 2 days per week.

The ask stems from our want to:

  • Strengthen opportunity for continuous learning
  • Improve collaboration & team relationships
  • Increase employee engagement

We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.

Critical Mass is an equal opportunity employer that is committed to diversity & inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to

We are committed to fostering diversity, equity, & inclusion within our pool of candidates, with a target of achieving at least 50% representation from underrepresented communities.

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs and We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance & reach out to them directly.

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